REPLENISH TONER ERROR

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  • donrushs
    Technician
    • Sep 2014
    • 21

    #1

    REPLENISH TONER ERROR

    Hello,

    i have KM BIZHUB C452, the machine keep displaying REPLENISH TONER ERROR for yellow toner cartridge, and the message does not disappear even after replacing with different four New and refilled toner cartridges, what could be the problem and how could it be fixed?

    c452.jpg
  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14433

    #2
    Re: REPLENISH TONER ERROR

    You need to clarify. Were the toners "new" or "refilled". If they were just refilled you would need new chips on them.

    Comment

    • donrushs
      Technician
      • Sep 2014
      • 21

      #3
      Re: REPLENISH TONER ERROR

      Originally posted by copier addict
      You need to clarify. Were the toners "new" or "refilled". If they were just refilled you would need new chips on them.
      The latest toner in machine now is new, but keep saying replenish toner, but when replaced to another machine it is working just fine.

      Comment

      • donrushs
        Technician
        • Sep 2014
        • 21

        #4
        Re: REPLENISH TONER ERROR

        Originally posted by donrushs
        Hello,

        i have KM BIZHUB C452, the machine keep displaying REPLENISH TONER ERROR for yellow toner cartridge, and the message does not disappear even after replacing with different four New and refilled toner cartridges, what could be the problem and how could it be fixed?

        [ATTACH=CONFIG]26489[/ATTACH]
        Hello,

        Yesterday i managed to get an electric technician not a KM technician who examined and fixed the problem on prcb (motherboard), where the problem was on ICP19 and not ICP5, and now the yellow toner is detected, but now i do experience another problem, whereby every printout come with a yellowish background during printing and when photocopying it came out with yellowish background and black stripes (lines) from the top to bottom of the document.

        what could be the problem and how to fix it.

        SKMBT_C45214092609310.pdf

        Comment

        • fuzzyg
          Junior Member
          • Oct 2011
          • 6

          #5
          Re: REPLENISH TONER ERROR

          Looks like machine has been over toned with yellow. Check level history in service mode for the toner levels, they should be around 6% each.....as for your black striphine es it's a bit concerning that it stopping before the edges.....is this a print job? Does it do it on all the colours when doing gradation test prints? Might have to do initial setup process again for machine , initialize machine and setup again

          Comment

          • Synaux
            Service Manager

            Site Contributor
            1,000+ Posts
            • Mar 2012
            • 1224

            #6
            Re: REPLENISH TONER ERROR

            Originally posted by donrushs
            Hello,

            Yesterday i managed to get an electric technician not a KM technician who examined and fixed the problem on prcb (motherboard), where the problem was on ICP19 and not ICP5, and now the yellow toner is detected, but now i do experience another problem, whereby every printout come with a yellowish background during printing and when photocopying it came out with yellowish background and black stripes (lines) from the top to bottom of the document.

            what could be the problem and how to fix it.

            [ATTACH]26585[/ATTACH]
            Wait, was the board replaced, or did this electrician attempt to fix the board??
            If the board was not replaced, I would start there--there are too many new issues--basically ruling out IU, background voltages, gradation/setup issues, et cetera.

            Comment

            • donrushs
              Technician
              • Sep 2014
              • 21

              #7
              Re: REPLENISH TONER ERROR

              Originally posted by Synaux
              Wait, was the board replaced, or did this electrician attempt to fix the board??
              If the board was not replaced, I would start there--there are too many new issues--basically ruling out IU, background voltages, gradation/setup issues, et cetera.
              The Board was not replaced, he just tried to fix the board, it is too hard to find new board hear in Tanzania, but if you can help me out to find new board from where you are i will real appreciate

              Comment

              • Synaux
                Service Manager

                Site Contributor
                1,000+ Posts
                • Mar 2012
                • 1224

                #8
                Re: REPLENISH TONER ERROR

                Originally posted by donrushs
                The Board was not replaced, he just tried to fix the board, it is too hard to find new board hear in Tanzania, but if you can help me out to find new board from where you are i will real appreciate
                Assuming they will ship to you precision roller should have one....also Ebay.

                You would probably be better off buying a parts machine....

                Comment

                • donrushs
                  Technician
                  • Sep 2014
                  • 21

                  #9
                  Re: REPLENISH TONER ERROR

                  Originally posted by Synaux
                  Assuming they will ship to you precision roller should have one....also Ebay.

                  You would probably be better off buying a parts machine....
                  okey i get you bro, so the best solution to fix all the problem is to change the board, and there is no any setting which is gonna fix this

                  Comment

                  • Synaux
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Mar 2012
                    • 1224

                    #10
                    Re: REPLENISH TONER ERROR

                    Originally posted by donrushs
                    okey i get you bro, so the best solution to fix all the problem is to change the board, and there is no any setting which is gonna fix this
                    Most likely...you can try the voltage and a new yellow IU, these new issues screams the board--you might want to have that electrician recheck his work.

                    You can try other things like reset and stabilize, check ram, reset, and other stuff, but simple deductive reasoning dictates it is that board.

                    Comment

                    • cmcf1965

                      #11
                      Re: REPLENISH TONER ERROR

                      Originally posted by donrushs
                      The latest toner in machine now is new, but keep saying replenish toner, but when replaced to another machine it is working just fine.
                      Thank you for information

                      Comment

                      • Rvale
                        Technician

                        50+ Posts
                        • May 2013
                        • 83

                        #12
                        Re: REPLENISH TONER ERROR

                        Hi there

                        I already had this issue before like 10 times, most of them are PWB-a related but in two of them the toner hopper was the cause, the sensor on it was somehow damaged and needed replacement, if anyone Need parts for them just let me know

                        Regards

                        Comment

                        • backspace
                          Technician

                          50+ Posts
                          • Jul 2009
                          • 54

                          #13
                          Re: REPLENISH TONER ERROR

                          attempt to instal like new machine from start.

                          Comment

                          • trinityjohn

                            #14
                            Re: REPLENISH TONER ERROR

                            I just encountered the same issue with my konica minolta, the magenta keeps autorefilling and its stil asking for toner, also its droping toner on the iu, its a refilled toner, i ve always refilled it with out such problem before, i ve replaced the chip too but its not responding

                            Comment

                            • Dadu89
                              Junior Member
                              • Aug 2023
                              • 1

                              #15
                              Re: REPLENISH TONER ERROR

                              Hello, I have the same problem on yellow. how did you solve the problem?

                              Comment

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