C35 jamming from trays 3 and 4

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  • faxgoddess
    Technician

    50+ Posts
    • Apr 2012
    • 70
    #1

    C35 jamming from trays 3 and 4

    I have a customer with a C35 that is jamming out of the third and fourth trays. The trays are not over-filled. The end user is filling the trays about halfway up at this point. We have replaced both of the extra trays and are still having difficulties. Does anyone have any suggestions as to what we can try? I have an end user who is fed up. The trays *should* have resolved the issue but have not.
    Any suggestions would be helpful.

    Thanks!
    "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
    --Vince Lombardi
    Tags: None
    • minimerlin
      Senior Tech

      Site Contributor
      500+ Posts
      • Nov 2007
      • 851
      #2
      Re: C35 jamming from trays 3 and 4

      Originally posted by faxgoddess
      I have a customer with a C35 that is jamming out of the third and fourth trays. The trays are not over-filled. The end user is filling the trays about halfway up at this point. We have replaced both of the extra trays and are still having difficulties. Does anyone have any suggestions as to what we can try? I have an end user who is fed up. The trays *should* have resolved the issue but have not.
      Any suggestions would be helpful.

      Thanks!
      Make sure that the extra tray assemblys are not pressing down too hard onto each other and from the main machine, this can cause too much pressure on the drive systems so jams happen. Are the feed assemblys turning, the clutches firing. motors turning? Alsso the machine / tray feet are required to make sure that the machine is leveled, again to avoid uneven pressures on drives!
      Please do not PM me without asking first.

        Comment

        • faxgoddess
          Technician

          50+ Posts
          • Apr 2012
          • 70
          #3
          Re: C35 jamming from trays 3 and 4

          Originally posted by minimerlin
          Make sure that the extra tray assemblys are not pressing down too hard onto each other and from the main machine, this can cause too much pressure on the drive systems so jams happen. Are the feed assemblys turning, the clutches firing. motors turning? Alsso the machine / tray feet are required to make sure that the machine is leveled, again to avoid uneven pressures on drives!
          As I didn't install the cassettes this time (I did the first time), I am not sure about the "feet" but I'll check that. I do know that the machine is installed in a back office and, while the staff has access to it, they're not going to be moving it around. I'll have to check with the guy who's been going out to the site to see if he knows if the motors are turning in the cassettes.
          "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
          --Vince Lombardi

            Comment

            • Phrag
              Trusted Tech

              250+ Posts
              • Oct 2012
              • 417
              #4
              Re: C35 jamming from trays 3 and 4

              I had an issue where pages were dog earing out of the 3rd tray. and only the 3rd tray. Swapping paper between trays didn't seem to do anything. Trays looked like they were sitting right.

              I replaced the fuser on it as well, because some plastic guide prongs had snapped off. Turns out that fixed the issue. That was the only thing that seemed out of place. Weird.

                Comment

                • lanierboy
                  Trusted Tech

                  100+ Posts
                  • Apr 2008
                  • 149
                  #5
                  Re: C35 jamming from trays 3 and 4

                  check that the black Mylar that sits near the registration area has not become damaged on machine install.
                  if you carry the machine incorrectly you can damage it and it is only used by additional cassettes

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