How Do I Access Techrep / Service Mode?

[cobiray]

I'm with Fix, get a KM tech in to look at it. Here's the sight to find one.

Sales/Service Locator Search | Konica Minolta Business Solutions, U.S.A., Inc.

Good luck!

[rkaufmann64]

I know on the Konica C350 or Kyocera KM2230 you have to access the utility and enter the utility counter then hit stop 00 stop 01. We are here to help and recieve help.

[Tampa Bay Graphics]

Thanks for the advice.

I visited the Tampa KM website and had two seperate visits from different techs and neither could access the service panel using "stop 00 stop 01"

I found that when I select the number of copies by pushing any button on the numeric pad, I have to push the button a couple extra times.

Here is an example.

Let's say I want to make 10 copies. I push the "1" key once, nothing! Push it again, the digit 1 is displayed. Then I push "0" as if to print 10 copies. Again, nothing. Push it again, nothing, push it again, Ahh... the 0 comes up and the number 10 is now displayed.

The keypad shows no damage and has a tactile click to all the keys.

Are we dealing with a firmware problem here?

[wagon]

Swallow your pride, open your wallet and call another Konica Minolta technician. I think this problem is way beyond an 'internet fix', unfortunately.

[Ozzy]

Are we dealing with a firmware problem here?

Probably not

[nmfaxman]

Let's say I want to make 10 copies. I push the "1" key once, nothing! Push it again, the digit 1 is displayed. Then I push "0" as if to print 10 copies. Again, nothing. Push it again, nothing, push it again, Ahh... the 0 comes up and the number 10 is now displayed.

The number 1 is always displayed.
Does the machine beep when you push the buttons?
If not, you have a BAD keyboard!
Call a tech to replace it.


PS: I don't believe you have had a tech look at it at all.
Even a ROOKIE tech can tell when the keyboard is bad.

[rkaufmann64]

Do you have a fax line hooked up to the machine we had a bizhub 250 that had a bad mainboard and when a fax was plugged into the fax modem all kinds of errors came up. We replaced the modem board nada unplugged the fax everything worked except the fax of course; This sounds like a control panel or possible a main board issue.

[Tampa Bay Graphics]

I assure you that we have had two individual techs from two different companies visit our location to service our Konica Minolta C450. Here are the companies listed on the KM website:

Here is a list of authorized Konica Minolta sales/service locations near the zip code you entered.Company:

DEX IMAGING, INC.Sells/services Konica-branded, Minolta-branded, and Konica Minolta products.Company:

IMAGIK OFFICE EQUIPMENT, INC.Sells/services Minolta-branded and Konica Minolta products.Company:

KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.Sells/services Minolta-branded and Konica Minolta products.Company:

KONICA MINOLTA DANKA IMAGING COMPANYSells/services Konica-branded, Minolta-branded, and Konica Minolta products.

Imagik sent the first tech. He left without charging us a service call fee because he couldn't access the service panel. Apparently, without access to the service panel, there is no way to diagnose the machiine on location. But you can call Konica Minolta directly and ask for Edwin if you have any questions about our machine. They maintained the service contract from when the copier was purchased on March 4th, 2006 till last month. Thankfully both service calls didn't cost us since no one can figure out what's wrong with our copier.

(Keep in mind that the machine only has 31k on the counter of which 28k are B/W copies.)

Thankfully someone from this forum contacted me and has offered to pickup the machine and take it to his shop and fix he problem. I'm not sure if I should mention his name but he seems to be the only person I have spoken to that has the knowledge and resources (he has a couple spare C250's to swap parts) to fix our machine for a reasonable price.

This saga may soon end on a happy note ;-)

[fixthecopier]

Everybody who has been reading this thread would like to see this machine fixed and would like to know what the problem is. Myself and others reading your last post are wondering how techs from KM dealers can get away with saying they don't know what is wrong and just leave your business. I do not know about others but I would not be able to do that. What did thier district service rep say when they called him? He is the factory rep. That would have been the next step from a KM tech. It was probably a misprint but you said someone had some BZC250's to use for parts. I'm sure he knows these machines don't use the same parts. Good Luck.

Also a field service manual would not tell you how to fix your machine. It will tell you what the codes mean and how to take it apart, but anybody here knows that if you buy parts based on what that book says, you will waste a lot of money. The service manual does not take into account the real world. A real tech knows that book is correct about 10 to 15% of the time. It is only a guide for people who should already know what they are doing. That is why the companies don't sell them in book stores. And you can't get firmware out of that book.

[DarthAlbin]

1) KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.Sells/services Minolta-branded and Konica Minolta products.Company:

would be your best source for service. Have a talk with the service manager regarding quality of diagnosis and service. If your paying for 1 hour of service, get 1 hour of service.

2) I think the moderators of this board should consider not allowing instructions on how to access tech-rep mode and NVRAM resetting procedures. These are restricted to trainind technicians for very good reasons. Advise can be given to trained techs here without giving those details. Trained technicians should know this info anyway. This Tampa Bay guy was back here with another problem (this thread). How do we know that he's not inducing issues caused by his use of information gained here and through an improperly aquired Service Manual?

MFPs cannot be fixed by amatures if only those amatures had passcodes. Even certified electronics technicians should do ride-alongs when new to these machines.

My continued assistance here depends on the moderators keeping tech-rep and passcode information secure as it should be.

[deep]

I think everyone have the right to speak anything that is constructive and reasonable.

[DarthAlbin]

One could argue that the public disclosure of closely guarded service information is a violation of agreements between manufacturer's and dealers. The information being disclosed in this thread is priviledged information. the manufacturer never intended this information to be open to the public. And for very good reason.

[Tampa Bay Graphics]

1) KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.Sells/services Minolta-branded and Konica Minolta products.Company:

would be your best source for service. Have a talk with the service manager regarding quality of diagnosis and service.

Believe me, we have had extensive discussions with Edwin who is the service manager at KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.

[deep]

One could argue that the public disclosure of closely guarded service information is a violation of agreements between manufacturer's and dealers. The information being disclosed in this thread is priviledged information. the manufacturer never intended this information to be open to the public. And for very good reason.

It could be argued and it can be a never ending argue on who's right and who's wrong. I think we should stop here.

[deep]

One could argue that the public disclosure of closely guarded service information is a violation of agreements between manufacturer's and dealers. The information being disclosed in this thread is priviledged information. the manufacturer never intended this information to be open to the public. And for very good reason.

It could be argued and it can be a never ending argue on who's right and who's wrong. I think we should stop here.