Bizhub 363 fax receives but no send

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129

    #1

    Bizhub 363 fax receives but no send

    Note: 3 or 4 days ago the copier had a hdd format and initialization for issues with printing and error codes CE301, CE304. Also the IT is changing computers and who knows what else.

    Issue: can receive but cannot send faxes.

    Double check plugged into line port

    Sounds like a good dial tone.

    I've seen it recieve faxes ok.

    When sending with line monitor I hear dial tone then it give a beeping sound like a busy signal but not sure what the sound means. Fax will go to waiting to retry. I've tried my own set of good numbers.

    "9" is not needed to dial out.

    I have hooked my test phone up and made a good phone call. Tried a new factory phone cable.

    Tried 20pps, 10pps, pb as dialing methods.

    Intialized fax still no help.


    Not 100% sure if it is a line problem. The fact that format and initialization was done a short time ago has me wondering.
  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129

    #2
    Re: Bizhub 363 fax receives but no send

    After doing some research I wonder now if the market area is not set to US. Does the Initialization - All data clear cause that setting to go back to default?

    Comment

    • Copier Addict
      Aging Tech

      Site Contributor
      10,000+ Posts
      • Jul 2013
      • 14347

      #3
      Re: Bizhub 363 fax receives but no send

      Short answer is yes.

      Comment

      • wseyller
        Service Manager

        1,000+ Posts
        • Sep 2012
        • 1129

        #4
        Re: Bizhub 363 fax receives but no send

        Yep is was the market area.

        Comment

        Working...