Konica Minolta c554 Bypass tray jamming

[JR2ALTA]

Re: Konica Minolta c554 Bypass tray jamming

Forget the firmware.

Make sure the machine reads the actual size of the paper you are loading. It should always stay at "auto detect" if its hardset for 8.5x11 and you load 11.17 it will jam every every every time. Also for longer paper such as 11x17 8.5x14 you need to extend the length tray on the bypass so the sensors can see how long the paper is.

Also, make sure you're paper is within specs, if it runs fine with regular 20lb paper. its either your paper or play around with paper type settings for best results

[jamesden]

Re: Konica Minolta c554 Bypass tray jamming

also try the new type pick up roller A5C1562200
it will also do for the cassettes where and when customers have difficult paper conditions/environments

[wseyller]

Re: Konica Minolta c554 Bypass tray jamming

Is this a C554 or a c554e. Because I thought the controller jam firmware issue bulletin #9413 was only for the E series. There is no mention of this issue with a C554 firmware release notes.