C200 - Scanning issue - I need a sledge hammer!

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • benbencore@gmail.com
    Technician
    • Oct 2014
    • 21
    #1

    C200 - Scanning issue - I need a sledge hammer!

    Hi Fellow Jedi.s

    in our office we have a wireless network. before we send out a machine to a customer we test scanning. on our c353 we have no problems. so its not our network.

    we have 2 c200 same firmware on them print and pings but wont scan smb. I have even tried creating a mini network using my laptop and cross over cable to see if our wireless network is ok. we have a hub and plug our r45 network cables in to it.

    running windows 7 32 bit
    G00-3700 firmware

    have tried using host name on embedded web server (the copiers brains) and then tried using i.p.address. still no scans.
    checked:
    turned of antivirus
    turned off wirewall
    checked all scan folders share settings and using the main pc user not public
    made sure office wireless network changed from public to office network

    im out off idea,s

    any help would be great

    ben
    Tags: None
    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2013
      #2
      Re: C200 - Scanning issue - I need a sledge hammer!

      Not exactly familiar with BH200. So bear with me.
      Is the SMB switched ON?
      If it is have you tried NTLM in SMB settings ver.1&2?
      Is the HDD switched ON ?
      Your folder settings. Is it shared with Everyone - Read/Write permission?
      Have you checked if you have Password protected sharing, if you using password for your PC?
      Are you using port 139 on machine?
      Is the port 139 open on your PC?
      Have you got correct path?
      Have you entered correct credentials in Username and Password?

      What TX codes are you getting?




      Sent from my iDon't believe in marketing device using Tapatalk
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

        Comment

        • JSC
          Gimp

          500+ Posts
          • Dec 2006
          • 618
          #3
          Re: C200 - Scanning issue - I need a sledge hammer!

          From memory these machines would not scan out of the box, they needed a firmware upgrade. Check and make sure you have the latest firmware.
          The gene pool could use a little chlorine.

            Comment

            • RRodgers
              Service Manager

              1,000+ Posts
              • Jun 2009
              • 1947
              #4
              Re: C200 - Scanning issue - I need a sledge hammer!

              Be sure date and time is correct. Will it scan to YOUR laptop on THEIR network? Do they have a hardware firewall on the network? I've ran into that. After pulling our hair out trying to get it to work on a customers network and after they said "no... we don't have anything on our network" we walked over to the rack only to see a hardware firewall on it. We got an "ohhhh yeah" from them. Put in the mac of the copier and BAM... everything worked just fine. UGGGGG
              Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                Comment

                • benbencore@gmail.com
                  Technician
                  • Oct 2014
                  • 21
                  #5
                  Re: C200 - Scanning issue - I need a sledge hammer!

                  Originally posted by RRodgers
                  Be sure date and time is correct. Will it scan to YOUR laptop on THEIR network? Do they have a hardware firewall on the network? I've ran into that. After pulling our hair out trying to get it to work on a customers network and after they said "no... we don't have anything on our network" we walked over to the rack only to see a hardware firewall on it. We got an "ohhhh yeah" from them. Put in the mac of the copier and BAM... everything worked just fine. UGGGGG
                  Thanks for the info guys!

                  sounds like the firmware.

                  HAS ANYONE GOT THE FIRMWARE I NEED TO GET SCANNING GOING PLEASE ?

                  Ben

                    Comment

                    Previous template Next
                    Working...