Bizhub C252

[DarthAlbin]

To clear the PM counter is just an example, actually I want to enter the service mode to adjust the copy quality only. In my city there is no need to clear any counters about consumable parts (Transfer Belt Unit, Fusing Unit, Paper Powder Filter/Ozone Filter, Transfer Roller Unit, IU) although
the life cycle is over because our default of this function is set to "NO".
(That means the life end message will not display).

What you had told me is not true, but it is true to the users only.

I agree with you and I trust that to reset a NVRAM is KM's Top Secret so
I don't want to violate the Policy of the company.

Thank you so much for spending your time on me.


All the best

I am curious as to which information I gave you that you claim is not true.

Good luck with selling refirbished copy machines that contain incorrect counter information.

I count myself fortunate that I am not buying machines that have NVRAM that doesn't reflect the usage of that machine.

Good Day Sir.

[deep]

Hi DarthAlbin,

Please don't angry with me !!

I didn't say your information is not true. I mean your information is not true to me but it is true to your country.
Please noted that informatiion may be different from one country to another.

It is a rare case that the machine counter doesn't reflect the usage of that machine but we will record the counters on both NVRAM for our reference and as a record for the machine.

A machine is good or bad not depends on the counter. It depends on its quality. We just sold good quality machine.

Actually I learn a lot from you and I want to express my sincere thankful to you.

Although we are thousands kilometer away but copy machine pull us closer.

[DarthAlbin]

Well, I'm willing to accept the possibility that I misunderstood what you meant.

I agree that the output quality is a very important factor. But the counter is an indication of the age of a machine. The age of a machine can give a prospective buyer a pretty good indication of the overall health of a machine. I know for a fact that replacement or adjustment of NVRAM has an affect on the accuracy of soft count display. Fortunately the hard counter exists.

I am a firm believer of the intentions of manufacturers and engineers in making the replacement and adjustment of NVRAM secure. I think that only properly trained and equipped technicians should conduict certain service aspects of these machines. This is important for the safety of the servicer, the condition of the machine, and the good name of the manufacturer, and minimizes the risk to buyers.

In fact, if the market conditions are as you say they are in your area, this presents an incredible business oportunity for you. If you, or an employee, gets factory training and certification you can provide a valuable service to your community for much profit. As a certified technician you can get access to factory support as well as provide your customers the assurace they desire for quality products.

[deep]

Hi Sir,
Thank you for your understandings.

I agree with you that the counter will indicate the conditions of the machine and this is also our rule, if not necessary, not to disturb the counter.

we are also respect the policy and the inventions of the manufacturer.

In order to protect our technicians and the customers, we will use genuine parts only and abide by the safety precautions set by the manufacturer.

Our place is a small city with a lot of competitors and I hope, one day, we can become an authorized dealer to provide better service to the customers.

Thank you for you blessing and opinion.

[ni311]

First thing about a machine is the counter. End of story.
From what I know, C250/350 have a mechanical counter too. But I guess, that one is broken too and need replacing...

[deep]

Misunstanding due to different culture makes conflict. Try to look into the case, don't guess, it's danger to one's mind.

[fixthecopier]

The real deal with nvram is not the counter. I can zap a machine and zero out the counter and if I wanted to I could roll back the mech. counter [ but I do not ]. NVRAM is so top secret because if someone tries to copy money, that is the chip that blows. In America, putting a $20 on the glass of a new color machine will pop the nvram and show a code that you can't look up in the book. When you call the factory they are supposed to notify the treasury department. New copiers are so good that if you have the correct paper you can make money. That is why we have to have an exchange, no matter what you say is the reason for changing it they will look at it when they get it back. It would be reasonable to assume other countries have the same measures. Why would black and white machines have to do this? A lot of electronic money scanners do not see color. Old vending machines and car washes are easy targets. A few years ago the police caught two guys who had gone on a crime spree with fake money. They caught them in a motel room with 3 garbage bags full of coins. The manager of the motel called the police when they paid for a weeks stay with quarters, nickels and dimes. I have never tried to copy money, but this is what I have been told by my rep.

[remielee]