Man, I'm glad I found this forum.
I have a Bizhub 600, scanning to SMB, networked thru a switch to one work station only, about as simple as it gets. We're using this setup to convert paper docs to digital, so it's scanning only, no printing.
The issue is that the unit sometimes freezes/locks up after a paper jam.
After the jam is cleared the Start button does not go back to green, it stays yellow.
The touch panel menus are not frozen so I can access the job menu to delete the job. The job is cleared but the Bizhub still says it is transmitting. The PageScope software on the workstation reads that the Bizhub is "scanning".
I can ping the Bizub and PageScope will notify me if I open the Bizhub front panel so I've ruled out a networking issue since the unit and workstation are communicating.
We've had KM techs out twice, with a third visit scheduled for today. They have no idea what the problem is. They've suggested that it is the condition of the pages being scanned and not the machine. I understand paper will jam and have no problems with that, I just don't believe the whole machine should lock up and have to be restarted each time.
So I've been reading thru this forum and found some recommendations: firmware, hard drive, image control board etc.
Has anyone else had this problem and solved it definitively? I'd like to steer the KM techs in the right direction today rather that waste more time standing around with them staring at a frozen Bizhub.
Thanks in advance for any help, and thanks for reading if you made it this far...
paul
I have a Bizhub 600, scanning to SMB, networked thru a switch to one work station only, about as simple as it gets. We're using this setup to convert paper docs to digital, so it's scanning only, no printing.
The issue is that the unit sometimes freezes/locks up after a paper jam.
After the jam is cleared the Start button does not go back to green, it stays yellow.
The touch panel menus are not frozen so I can access the job menu to delete the job. The job is cleared but the Bizhub still says it is transmitting. The PageScope software on the workstation reads that the Bizhub is "scanning".
I can ping the Bizub and PageScope will notify me if I open the Bizhub front panel so I've ruled out a networking issue since the unit and workstation are communicating.
We've had KM techs out twice, with a third visit scheduled for today. They have no idea what the problem is. They've suggested that it is the condition of the pages being scanned and not the machine. I understand paper will jam and have no problems with that, I just don't believe the whole machine should lock up and have to be restarted each time.
So I've been reading thru this forum and found some recommendations: firmware, hard drive, image control board etc.
Has anyone else had this problem and solved it definitively? I'd like to steer the KM techs in the right direction today rather that waste more time standing around with them staring at a frozen Bizhub.
Thanks in advance for any help, and thanks for reading if you made it this far...
paul
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