[Misc] Scan to Email

[luis8832]

Working with a bizhub 364e, it has been set up to scan to email. We had a previous unit there before and no issues. Now it has server connection errors. The company has switched over email servers to office 365 smtp. Firmware was updated on unit and also brought back to our shop to be worked on. I reformatted the hdd on my laptop and reinstalled. Input all the information back into unit and scanned to their email server many times. No issues, brought the unit back to the account and it has worked until friday. Got a call from the customer, she says the same error. Sorry, it has been working for over a month at the customer. Any ideas as to what i can look at? The email address has a license and it the unit is set up to the right port and using tls. Any insight would be appreciated.

[Foxhound]

Re: Scan to Email

Try this i hope it helps, office 365 has been somewhat a bear to burden similar to win8 lol. Happy Hunting!

Configuring scan to email for Office 365

Notes:
This procedure works for all copier devices but mightrequire slight modifications in the SMTP setting entry on the copier and theseare noted below.
Some customers are not on a static IP if their IP range islimited to a block of numbers this procedure will still work. If use a servicelike DynIP it is unlikely this will work.
The WhoIs lookup steps are specific to companies withexternal ranges that fit into a class C address space, larger ranges aredisplayed differently.
Procedure:
1. Login to a system located at the Office 365users office
2. Get their current outside address the easiestway is go to http://whatismyip.com
3. Go to http://tools.whois.net/whoisbyip/and entire the IP address you got from step 2
4. Lookfor a line that starts with network:IP-Network
network:IP-Network:66.239.228.192/27
5. Logon to the Office365 Portal. Using the partner selection tools select and manage thecompany you want to configure.
6.
7. instructionshere
8. In the Exchange Admin Center, select Mail Flow > Connectors.
9. If no inbound connector exists, create one.
a. Give the connector a name such as Scan2Email.
b. Select On-Premises for the Connector Type.
c. Under Sender Domain, add a single asterisk (*). Othervalues in this field will limit the domains that you can send mail to.
d. In the IP Addresses section, add the IP range from Step 4exactly as shown. For our pdx.comexample it would be entered as 66.239.228.192/27, use the one you obtainedthough.
e. Leave all the other fields with their default values and selectSave.
10. Modify your SPF record to include the IP address from Step 2.The finished string should look similar to this: v=spf1 ip4:10.1.2.3include:spf.protection.outlook.com ~all
11. Small business instructions


How to log into the Exchange admin center (EAC) in Office 365 for small business

Note: This article applies to Office 365 small business customers, both pre-upgrade and after upgrade.

In the new Office 365, Microsoft has taken the direction of simplifying and unifying the management experience for our Small Business (SMB) customers. We looked at the scenarios that SMBs want to accomplish most of the time and tried to bring them together in a simple administrative experience that is shown by default when an SMB customer logs on.
There are some administrative / management scenarios where you might benefit from being able to log into the full version of the Exchange admin center (EAC). For those of you who came from the previous version of O365, this is an equivalent of Exchange Control Panel (ECP).
The link to EAC is not exposed by default in the new SMB management console; however, you still have access. This is how you should log into it. Please note that you need to perform this procedure using the account that has the rights to administer settings for your organization:

1. Go to the following URL: https://outlook.office365.com/ecp/
2. Provide your credentials to log into Office 365.
3. Exchange admin center opens in your browser window:

At this time, you could simply create a bookmark to EAC. Please note that in case that your mailbox moves to a different server within Exchange Online, the pod number might change and you should then repeat the above process.