BH C353 not letting me edit in web tools

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Cookr
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2011
    • 184

    #1

    BH C353 not letting me edit in web tools

    Ok. Have customer who has a C353 with a IC 409 and the other day I went there to handle a scanning issue and the problem was that her IP address had changed so I logged on to the machine to update her IP address and every time I hit the edit button next to her name it just reloaded the same page again and wouldn't let me edit it from web tools but it did let me do it on the actual machine. So i am wondering if anyone has run into this and/or if you know what the problem is thanks.
  • emujo
    Field Supervisor

    2,500+ Posts
    • Jun 2009
    • 3009

    #2
    Re: BH C353 not letting me edit in web tools

    Try using command workstation to get to the settings you need to change. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

    Comment

    • wseyller
      Service Manager

      1,000+ Posts
      • Sep 2012
      • 1129

      #3
      Re: BH C353 not letting me edit in web tools

      Yes because java is a bitch.

      Comment

      • JR2ALTA
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2010
        • 2028

        #4
        Re: BH C353 not letting me edit in web tools

        there is a green 'refresh' button within the webpage that can resolve updating issues. are you can try to clear your browsing cache and cookies

        Comment

        Working...