You have used 20% of your Magenta IU. However, have you chipped the imaging unit by any chance, or someone else? Do as Allan suggested and see if the halftone print is solid. If it ain't then try and clean the Laser Window for each of the colors. There is a Tool (stick with a pad) in Tray 1 or tray 2 under a cover (near handle) . Open the IU section - remove waste box and look for a gap under neath the IU where you can put the stick with pad first

If that doesn't work then your IU might be shot or just lacking of toner supply.
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