Now am I really the only one? Fairytales and lies

[TAGdesign]

I'm the frustrated owner of a bizhub c550. Apart from the way how the machine was forced down my throat, one of the statements Konica made was that I could print on A3+ (329x483 mm). So I get this constructor as a client, they wanted 2000 flyers, folded size a little bigger as a4 and on glossy paper 115 gr. I call my paperman and he informs me that he only has SRA3 (320x450) I tell him that's ok and order the paper. Try to put it into the machine and there is NO WAY I can feed the paper. Call Konica and they inform me that the widest what the machine can handle is 311 mm. I tell them that's not even close to A3+. I cut the paper to the proper size and still I get jam, after jam, after jam.... I'm now working almost an intire week to print 600 flyers. (The first 400 I made on friday working on it from 18.30 till 04:00 in the morning) I lost the client, I lost about 25 % of the materials on jams, not to mention the print costs, frustration, time-loss, etc. Konica is claiming that they never had such a case and that I'm the first to mention anything about the paper-size being incorrect. My salesrep is trying to be deaf, but after hassling him he said that he would make a appointment with us on monday. Now am I really the only one???? Or are they just telling me that to get rid of me? Since this is mostly an american website I'm really curious how they sell the machine over there. Do they say over there as well that it can print up to A3+? Can any of you guys help me out on this topic?

[alfpanasonic]

It is considered paper A3+ all the papers above the A3, are the information available on various Internet sites

[deep]

I thought you are being misleaded by others not Konica Minolta.

See the attached file about C550 Spec.

[knightfall]

the bizhub 550 does handle A3 paper but it may be that you did not specify thick settings and glossy paper on your print driver if it only is set for normal setting it will jam all the time.

[random]

This not a machine problem this is a salesman problem. For one the salesman has assumed A3+ is 311x450 which is a common mistake and one that a salesman would think would not matter. Two Konica has restricted the width of the machine away from SRA3 to prevent sales people selling the machine into production market which is what you are obviously in.

If this was in the enviroment it is was built for i.e an office you would not be in this situation.

So please do not knock a great machine when it has been put into an enviroment it was not designed for. Do you cut your business cards with a pair of scissors? No.

If your business is printing you need to start ATLEAST with a c500.

[laserman06]

This not a machine problem this is a salesman problem.
If this was in the enviroment it is was built for i.e an office you would not be in this situation.

So please do not knock a great machine when it has been put into an enviroment it was not designed for. Do you cut your business cards with a pair of scissors? No.

I could not have said it better. I find selling a machine in the wrong environment is common, no matter where you are.

[TAGdesign]

[deep]

This is a pain experience to you. However, as you said, it is a good machine but not up to your expectation because of your special working environment.

I suggest you should contact your sales rep again and told him about what special requirements you needed, maybe he/she can help you.

[TAGdesign]

[deep]

The following link is some info. about paper size from Wikipedia:

Paper size - Wikipedia, the free encyclopedia

[TAGdesign]

Yeah, I know that one. You should check the same article in dutch (nederlands, not to confuse with deutsch = german). Almost the same info but it looks really cool. It's just that Konica Minolta Spain is squirming. Just in case and if neccessary, I would appreciate it if some people could confirm the size of A3+ being the international standard as is. It does help.

[random]

Paper Size Chart
Paper Sizes

A3+ doesn't appear to be an ISO size so it's not something that you can put in someones face. Sounds like North America consider A3+ and SRA3 to be the same size. Some places consider A3+ to 311x450 and SRA3 320x450. Sounds like your dealer is swaying that way.

[B0265]

I have attached a product sheet from a Nordic producer, Stora Enso. They define A3+ as 457x305 mm.

[TAGdesign]

[iMind]

I wrote an email to the international organization for standardization (short: ISO) if they can shine a light on the subject. I´m waiting for reply.
But when I understand this right the only thing that is left is not defining the print size, but putting it down as A3+, which can be interpreted as any width in between 298 and 340 mm...

You should format your cassette to 11X17 : tabloid 432mm X 279mm. there is no A3+ in the iso standard.
check this:

http://es.wikipedia.org/wiki/DIN_A4#Tabla_de_formatos_.28ISO.2FDIN.29