Konica Minolta Bizhub 352

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  • kriss
    Technician
    • Feb 2015
    • 16

    Konica Minolta Bizhub 352

    Hey guys.

    I would like to reset my admin password. I have a konica minolta bizhub c352 and I have follow your suggestions to get into service mode and have gotten all the way to the admin password and have changed it. However the change does not take. I type in a new password, hit end, then it ask me to retype the password. Then I hit end and it just sits there. If I keep hitting end it ask me to type in a new password again. Any idea what the problem could be?



    I would really appreciate your help.

    Mitch, I mailed you this question but wasn't sure if you got it. So I am asking it here.

    Please help anyone!

    Thanks,

    Kris
  • kriss
    Technician
    • Feb 2015
    • 16

    #2
    Re: Konica Minolta Bizhub 352

    bump...

    still no answer?

    Comment

    • Foxhound
      Technician
      • Mar 2014
      • 33

      #3
      Re: Konica Minolta Bizhub 352

      Just a reach; are there certain creiteria for the password? I.E Eight characters and or numerials etc. I'm pretty sure it needs to be 8 letters/numbers.

      Comment

      • kriss
        Technician
        • Feb 2015
        • 16

        #4
        Re: Konica Minolta Bizhub 352

        Originally posted by Foxhound
        Just a reach; are there certain creiteria for the password? I.E Eight characters and or numerials etc. I'm pretty sure it needs to be 8 letters/numbers.

        You are right Foxhound and thanks for responding.

        It needs to be 8.

        The funny thing is that I get right up to the admin password and put it in, but it does not take. I enter a new one and re-enter it. Then I press end and it does not accept it.

        I even get to CE password but when I enter the one posted on this site starting with 9. It says it is not valid.

        Strange.

        I only need to change the IP address but to do this I need to get to the admin functions. Unless someone knows another way.

        What do you think?


        Thanks,

        Kris

        Comment

        • Foxhound
          Technician
          • Mar 2014
          • 33

          #5
          Re: Konica Minolta Bizhub 352

          So just to catch up the default password of 12345678 does not work?

          Comment

          • kriss
            Technician
            • Feb 2015
            • 16

            #6
            Re: Konica Minolta Bizhub 352

            Originally posted by Foxhound
            So just to catch up the default password of 12345678 does not work?
            Nope.

            I tried that as the admin password.

            Then I went into service mode and even tried to enter it there as the admin password but it would not take.

            Comment

            • Foxhound
              Technician
              • Mar 2014
              • 33

              #7
              Re: Konica Minolta Bizhub 352

              Service mode should be 92729272

              Comment

              • kriss
                Technician
                • Feb 2015
                • 16

                #8
                Re: Konica Minolta Bizhub 352

                Originally posted by Foxhound
                Service mode should be 92729272
                yes that should be the CE password in service mode, right? I think that was changed because when I enter it in, it says the password is wrong.

                Anyway the point is that I cannot change the Administrator password in service mode. I try to change it but it hangs and does not accept the change.

                That's my core problem.

                Comment

                • Foxhound
                  Technician
                  • Mar 2014
                  • 33

                  #9
                  Re: Konica Minolta Bizhub 352

                  Sorry i'm not trying to be disrespectful, to enter service mode press utilities...select,check details, press stop-00-stop01, if it prompts for pass 92729272

                  Comment

                  • kriss
                    Technician
                    • Feb 2015
                    • 16

                    #10
                    Re: Konica Minolta Bizhub 352

                    Originally posted by Foxhound
                    Sorry i'm not trying to be disrespectful, to enter service mode press utilities...select,check details, press stop-00-stop01, if it prompts for pass 92729272
                    No I appreciate your help. Thanks so much.


                    I did that already. then I pressed, stop, zero, "c" and got the the password reset section. And from there I entered the password but it did not take.

                    Comment

                    • Foxhound
                      Technician
                      • Mar 2014
                      • 33

                      #11
                      Re: Konica Minolta Bizhub 352

                      yeah sorry man, the only other thing i can think of is restore to factory default or wipe hdd. just for giggles use only numbers for your password. I'll keep an ear out, i may have some 2 series in my shop if i get some time.

                      Comment

                      • kriss
                        Technician
                        • Feb 2015
                        • 16

                        #12
                        Re: Konica Minolta Bizhub 352

                        Originally posted by Foxhound
                        yeah sorry man, the only other thing i can think of is restore to factory default or wipe hdd. just for giggles use only numbers for your password. I'll keep an ear out, i may have some 2 series in my shop if i get some time.
                        If I restored to factory default would that change the IP address? Or would that wipe out the administrator password function?
                        Last edited by kriss; 02-20-2015, 10:05 AM.

                        Comment

                        • kriss
                          Technician
                          • Feb 2015
                          • 16

                          #13
                          Re: Konica Minolta Bizhub 352

                          Originally posted by kriss
                          If I restored to factory default would that change the IP address? Or would that wipe out the administrator password function?
                          anyone have an idea about this question?

                          Comment

                          • kriss
                            Technician
                            • Feb 2015
                            • 16

                            #14
                            Konica Minolta Bizhub 352 change ip address without admin password?

                            How can I change the ip address in the bizhub c352 without the admin password?

                            I am putting a new one in but the system is not accepting it.

                            Or is it possible to reinstall the operating system totally. This system has a finisher installed with it.

                            Thanks,

                            Kris

                            Comment

                            • allan
                              RTFM!!

                              5,000+ Posts
                              • Apr 2010
                              • 5445

                              #15
                              Re: Konica Minolta Bizhub 352

                              I had a similar problem wit a B601 after swapping out the CF cards on 2 machines. The only way i could get back into admin was to do a CF card recovery.

                              Dont know if this is of any relevance.
                              Whatever

                              Comment

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