C224e show no "Toner empty" message, she's running until C-2553 occurs

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  • Laserbeam
    Trusted Tech

    100+ Posts
    • Aug 2011
    • 152

    [Error Code] C224e show no "Toner empty" message, she's running until C-2553 occurs

    Hello,

    today I had C-2553 on bizhub C224e! The reason was an empty toner bottle (magenta).
    Unfortunately there were no "Near to empty"-message or "Emty message" (which normaly stops printing/copying) in the display. The machine runs until the error-message C-2553 occurs and TCR-M level = 0,99%
    After replacing the empty magenta-bottle to an new one and performing "Manual Toner supply Magenta", TCR-M level is about 6,5% (normal value).
    All other 3 colors show the "Near to empty" or later a "Toner empty" message and the machine stops, except by magenta.
    A short time ago, the hopper-unit was replaced because other C-255X messages are displayed.

    The funny thing is that the maschine with a new magenta-tonerbottle works normally without an error message C-2553 until the bottle is empty!!! Logically all components (tonerbottle-rotation, toner-supply to the hopper-unit and toner-supply to the developing-unit) are working normally!!! But why does magenta show no "Toner empty" message????

    any ideas?

  • JSC
    Gimp

    500+ Posts
    • Dec 2006
    • 618

    #2
    Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

    If the toner hopper is also empty your problem lies there. Check the empty toner hopper sensor assy, I've had them stick and cause c255x codes. If the toner hopper is not empty then you need to start looking at the dev unit.

    good luck
    The gene pool could use a little chlorine.

    Comment

    • John Potter
      Junior Member
      • Apr 2014
      • 4

      #3
      Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

      Originally posted by Laserbeam
      Hello,

      today I had C-2553 on bizhub C224e! The reason was an empty toner bottle (magenta).
      Unfortunately there were no "Near to empty"-message or "Emty message" (which normaly stops printing/copying) in the display. The machine runs until the error-message C-2553 occurs and TCR-M level = 0,99%
      After replacing the empty magenta-bottle to an new one and performing "Manual Toner supply Magenta", TCR-M level is about 6,5% (normal value).
      All other 3 colors show the "Near to empty" or later a "Toner empty" message and the machine stops, except by magenta.
      A short time ago, the hopper-unit was replaced because other C-255X messages are displayed.

      The funny thing is that the maschine with a new magenta-tonerbottle works normally without an error message C-2553 until the bottle is empty!!! Logically all components (tonerbottle-rotation, toner-supply to the hopper-unit and toner-supply to the developing-unit) are working normally!!! But why does magenta show no "Toner empty" message????

      any ideas?

      verify that all the connectors to the new hopper are seated properly. do a sensor check and compare the results to one of the other hoppers. you could have bad wiring or even a bad pwb.

      Comment

      • Laserbeam
        Trusted Tech

        100+ Posts
        • Aug 2011
        • 152

        #4
        Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

        thank you for your quick answers!!!
        okay, I'm going next week to apply your tips. I'll keep you up to date and what it was ultimately.

        Comment

        • hotfuser
          Trusted Tech

          100+ Posts
          • Jan 2014
          • 180

          #5
          Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

          Originally posted by Laserbeam
          thank you for your quick answers!!!
          okay, I'm going next week to apply your tips. I'll keep you up to date and what it was ultimately.
          Check the white bushing on the front of the sub toner hopper this leaks toner into the cavity which causes the mechinism within not too turn.
          There is a serial number cut in where new bushing were fitted.
          I have replaced the hopper assy's then checked the failed ones in the workshop and foound this was the issue.

          Comment

          • habik
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2010
            • 2014

            #6
            Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

            Environment-Muppet customer who like the very last bit of toner to be used and when machine asks for toner to be replaced, they open the door pull toner out give it a shake and put it back in, sometimes even open and close door is enough for them. Than you get full toner level indicator and happy day or two until the machine comes to halt with ~I hungry m0thaf*$ker - FEED ME : ) error C255X
            .OK Google! ... will I need Berrocca this morning?
            Firmwares HERE

            Comment

            • Issac-brock
              Technician

              50+ Posts
              • Jan 2015
              • 61

              #7
              Re: C224e show no "Toner empty" message, she's running until C-2553 occurs

              Originally posted by hotfuser
              Check the white bushing on the front of the sub toner hopper this leaks toner into the cavity which causes the mechinism within not too turn.
              There is a serial number cut in where new bushing were fitted.
              I have replaced the hopper assy's then checked the failed ones in the workshop and foound this was the issue.
              I have seen this recently, black auger bushing leaking internally, looked fine from the outside. Once replaced the motor was able to turn the auger with ease, no more error codes. Same scenario too, machine ran out of toner but indicator was 1/2. After toner replaced, code appeared running more than 10 pages of management list.

              Comment

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