We have several different Bizhub multifunction devices at medical facilities throughout the country. They all are setup to scan medical records to a file server that was originally living on an EMC Celerra NAS. Everything was working fine until we migrated the file server to our new NetApp filer. We also have some Ricoh and Kyocera devices at different locations and they continued to work after the migration. All of the devices use the same AD credentials to authenticate so we know that this is not a permissions issue. We've also tested access to the share manually from a workstation and it works fine. I'm not at the site where the copiers are, but I'm told the error is a rather vague 'unable to connect to server' type error. The NetApp sees the copier try and authenticate and passes the login credentials to AD, but AD rejects the logins. The credentials that get passed from the device to the NetApp appear to be messed up. For example, this is from the logs on the NetApp. It's passing the 'WORKGROUP' field name as the domain name rather than what we have entered in that field on the device. We have the real domain name entered in the 'workgroup' filed on the device.
Login attempt by domain user 'WORKGROUP\svc-5800Scan-LTPAC' using NTLMv2 style security
I'm just wondering is anyone out there has run into anything like this.
Login attempt by domain user 'WORKGROUP\svc-5800Scan-LTPAC' using NTLMv2 style security
I'm just wondering is anyone out there has run into anything like this.
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