CE301 BHC554

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  • splblazer91
    Trusted Tech

    100+ Posts
    • Jul 2014
    • 204

    CE301 BHC554

    Customer gets this code about once a day and has to restart machine. There is firmware to fix this issue but my problem is if I try to update firmware the machine boots up to 2 pillars on the screen and gets stuck there. No black dot in upper right of screen either. I have tried to replace MFP board but it still locked up at 2 pillars. Have replaced SSD Board and it did the same thing. Have also tried booting up with HDD unplugged and it does the same thing. The machine is recognizing the USB because it lights up when I power it on. Im going to try memory module on Monday. Anyone seen this?
  • splblazer91
    Trusted Tech

    100+ Posts
    • Jul 2014
    • 204

    #2
    Re: CE301 BHC554

    Nothin?

    Comment

    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2014

      #3
      Re: CE301 BHC554

      What fw is currently loaded?


      Sent from my iDon't believe in marketing device using Tapatalk
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

      Comment

      • wseyller
        Service Manager

        1,000+ Posts
        • Sep 2012
        • 1129

        #4
        Re: CE301 BHC554

        First I would have tried a full format not quick format for Fat32. This series is picky. I would have tried another stick too. Also how long did you wait. The two pillars may be see for a few minutes before the firmware screen comes up. Especially if you put a new SSD board in it can take I've seen up to 25 mins for the firmware screen to load.

        Comment

        • splblazer91
          Trusted Tech

          100+ Posts
          • Jul 2014
          • 204

          #5
          Re: CE301 BHC554

          Update----Got it fixed today. Had to go down one Firmware Level and then back up two. All is well again. New FW includes several fixes for CE301 Code.

          Comment

          • habik
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2010
            • 2014

            #6
            Re: CE301 BHC554

            Originally posted by splblazer91
            Update----Got it fixed today. Had to go down one Firmware Level and then back up two. All is well again. New FW includes several fixes for CE301 Code.
            What firmware was your starting point?


            Sent from my iDon't believe in marketing device using Tapatalk
            .OK Google! ... will I need Berrocca this morning?
            Firmwares HERE

            Comment

            • splblazer91
              Trusted Tech

              100+ Posts
              • Jul 2014
              • 204

              #7
              Re: CE301 BHC554

              Update--- still not fixed but it does function. machine is still getting random ce301 codes. I have the latest firmware on there now. maybe i should try one of the special firmwares.

              Comment

              • habik
                Service Manager

                Site Contributor
                1,000+ Posts
                • Apr 2010
                • 2014

                #8
                Re: CE301 BHC554

                What machine & type have you Used during FW upgrade?


                Sent from my iDon't believe in marketing device using Tapatalk
                .OK Google! ... will I need Berrocca this morning?
                Firmwares HERE

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                • splblazer91
                  Trusted Tech

                  100+ Posts
                  • Jul 2014
                  • 204

                  #9
                  Re: CE301 BHC554

                  Type 1A.

                  Comment

                  • habik
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Apr 2010
                    • 2014

                    #10
                    Re: CE301 BHC554

                    Function version? 6 ? 7?


                    Sent from my iDon't believe in marketing device using Tapatalk
                    .OK Google! ... will I need Berrocca this morning?
                    Firmwares HERE

                    Comment

                    • splblazer91
                      Trusted Tech

                      100+ Posts
                      • Jul 2014
                      • 204

                      #11
                      Re: CE301 BHC554

                      G00-72 FW........MAINT RELEASE 5

                      Comment

                      • habik
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Apr 2010
                        • 2014

                        #12
                        Re: CE301 BHC554

                        Thanks, did you get through the A9 firmware first?
                        I strongly believe this is the Version Up firmware. And any other are build from there onwards. I was advised to not to downgrade below C8, but that may prove only if tried.

                        My machine is also dropping CE301 every now and then currently at G20-G9.
                        J8 and K1 should take care of it but waiting for licencing.

                        Has anyone noticed the CE301 to disappear after loading the J6 or K1?


                        Sent from my iDon't believe in marketing device using Tapatalk
                        .OK Google! ... will I need Berrocca this morning?
                        Firmwares HERE

                        Comment

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