Konica SMB scanning issue

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  • barber782
    Trusted Tech

    250+ Posts
    • Aug 2011
    • 267
    #1

    Konica SMB scanning issue

    Hi all,

    I am having an issue scanning PDF's from a c224e to a Mac running OS 10.10.2 Yosemite. The PDF's arrive in the Scans folder OK, but are not accessible. When you try opening the PDF's it displays a message that basically says 'you do not have permission to open this type of document'. I have tried adjusting the permissions settings under 'file info' and setting it to allow. However this does not seem to work for newly created PDF's.
    Iv also noticed this on other brands of machines when scanning. Is there a known issue with SMB Scanning on Yosemite? and is there a fix??

    Cheers
    Tags: None
    • wseyller
      Service Manager

      1,000+ Posts
      • Sep 2012
      • 1129
      #2
      Re: Konica SMB scanning issue

      I have seen a certain ftp server software for windows OS do this except that only the computer where it scans to can access but not other computers that have access to the share. Or I should really say other users can't access.

      The copier itself doesnt cause the permissions issue. I don't know enough about the macs ftp server but if you try a 3rd party ftp solution it should keep that from happening in most cases.

        Comment

        • ccooper
          #3
          Re: Konica SMB scanning issue

          Try changing the SMB client settings to NTLM V1/V2

            Comment

            • barber782
              Trusted Tech

              250+ Posts
              • Aug 2011
              • 267
              #4
              Re: Konica SMB scanning issue

              Already changed ntlm to v1/2.

                Comment

                • morpk
                  Technician

                  50+ Posts
                  • Oct 2010
                  • 97
                  #5
                  Re: Konica SMB scanning issue

                  I'm going to assume you're not authenticating with that logged in user (i have done this before) set up the Button with the username and password of the logged in user and the problem go's away.

                  -Mark

                    Comment

                    • barber782
                      Trusted Tech

                      250+ Posts
                      • Aug 2011
                      • 267
                      #6
                      Re: Konica SMB scanning issue

                      Already done/checked the login credentials. It's strange because yesterday I went to another customer to set up scanning on Macs (Yosemite), and they all worked fine. So i'm guessing its not a general issue with Yosemite?

                        Comment

                        • Bob Wescott
                          Technician
                          • Sep 2013
                          • 14
                          #7
                          Re: Konica SMB scanning issue

                          Originally posted by barber782
                          Hi all,

                          I am having an issue scanning PDF's from a c224e to a Mac running OS 10.10.2 Yosemite. The PDF's arrive in the Scans folder OK, but are not accessible. When you try opening the PDF's it displays a message that basically says 'you do not have permission to open this type of document'. I have tried adjusting the permissions settings under 'file info' and setting it to allow. However this does not seem to work for newly created PDF's.
                          Iv also noticed this on other brands of machines when scanning. Is there a known issue with SMB Scanning on Yosemite? and is there a fix??

                          Cheers


                          Scan to eMail.

                            Comment

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