KM poor faxing abilities!

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  • padedwalls
    Technician
    • Dec 2014
    • 40
    #1

    KM poor faxing abilities!

    So I see primarily 4 series.. what is up with KM poor faxing? Faxes are slow (yes we've played with settings), taking forever to send &/or receive. Your copy screen can hardly be utilized while fax is "busy"!
    Anybody found solutions to this?
    Batch has been turned off to per page, ECM off, quality priority turned off.... yadda yadda
    ???????
    I've serviced many brands & this is horrible!
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: KM poor faxing abilities!

      Can't address your specific issue as you have not listed any trouble codes, errors, etc, but my experience with everything KM has released since the C552 and later has been very problematic only when the fax line is not an analog line. Almost 0 issues, but when on VOIP, or use of a DAC it's hit and miss. I feel your pain, but since KM only supports a analog line, we don't get too much help. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5445
          #3
          Re: KM poor faxing abilities!

          Make sure the machine is allowed to change to V.17 and set the TX/RX speed down a little for V.34, that helps me a lot but that is for bad line quality. Does your line type maybe not need a filter of sorts like with ADSL?

          I'll also check the country settings.
          There are too many FW fixes that are related to fax issues almost every version upgrades the fax FW.
          You could initialize the FAX and format the HHD.

          Just some ideas.

          A error code would help the other guys to understand the problem. It's under the job log and details somewhere.
          Whatever

            Comment

            • padedwalls
              Technician
              • Dec 2014
              • 40
              #4
              Re: KM poor faxing abilities!

              Originally posted by allan
              Make sure the machine is allowed to change to V.17 and set the TX/RX speed down a little for V.34, that helps me a lot but that is for bad line quality. Does your line type maybe not need a filter of sorts like with ADSL?

              I'll also check the country settings.
              There are too many FW fixes that are related to fax issues almost every version upgrades the fax FW.
              You could initialize the FAX and format the HHD.

              Just some ideas.

              A error code would help the other guys to understand the problem. It's under the job log and details somewhere.
              No codes just extremely slow... this is a new install running two lines on this machine & a 3rd line for rollover (another product, starts with R).
              Machine gets 25-50 page faxes all day (literally non stop).
              It sits with data light on stalled for 15-30 minutes at times, customer been cycling main power & bam it starts to spit out again!

                Comment

                • emujo
                  Field Supervisor

                  2,500+ Posts
                  • Jun 2009
                  • 3009
                  #5
                  Re: KM poor faxing abilities!

                  Usually see this when trying to receive faxes from another marketing area. Fax sits in memory as "corrupt". Going into SM and doing a fax memory clear will delete the corrupt job, but the next one that comes in will start the cycle all over again. Turning MFP on/off accomplishes the same end result, but you will loose anything else that's stored in memory. Try ensuring A4 to LT is enabled. Emujo
                  If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                    Comment

                    • JR2ALTA
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2010
                      • 2016
                      #6
                      Re: KM poor faxing abilities!

                      You're not alone. KM Faxes are slow. Usually over a minute a page.

                        Comment

                        • jmaister
                          certified scrub

                          Site Contributor
                          500+ Posts
                          • Aug 2010
                          • 755
                          #7
                          Re: KM poor faxing abilities!

                          dial tone detect off, fast busy off, usually gives me no issues.

                          all them goodie settings are in maintenance mode.
                          Idling colour developers are not healthy developers.

                            Comment

                            • padedwalls
                              Technician
                              • Dec 2014
                              • 40
                              #8
                              Re: KM poor faxing abilities!

                              Originally posted by jmaister
                              dial tone detect off, fast busy off, usually gives me no issues.

                              all them goodie settings are in maintenance mode.
                              Uncertain at this point.

                              Update!!! This a machine lock up, display becomes unusable!

                              Initially thought to be a fax lock up because account is so busy with two line faxing that I was reluctant to put fax & network offline! They were balking on pulling lines from the onset of problems, so i just left lines plugged in.

                              Machine throws no errors, just screen becomes non responsive to any touch at all.... this happens intermittently! Still troubleshooting with KM support

                              HDD did not resolve the issue, neither did new movie data & dropping back from K2 Fware

                                Comment

                                • darry1322
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2010
                                  • 817
                                  #9
                                  Re: KM poor faxing abilities!

                                  Originally posted by padedwalls
                                  Uncertain at this point.

                                  Update!!! This a machine lock up, display becomes unusable!

                                  Initially thought to be a fax lock up because account is so busy with two line faxing that I was reluctant to put fax & network offline! They were balking on pulling lines from the onset of problems, so i just left lines plugged in.

                                  Machine throws no errors, just screen becomes non responsive to any touch at all.... this happens intermittently! Still troubleshooting with KM support

                                  HDD did not resolve the issue, neither did new movie data & dropping back from K2 Fware
                                  Pull the network cable and see if that solves the lock-up. Some techs are adding a switch between the copier and the customer network to solve this issue. There is a thread about the e series machines here somewhere.

                                    Comment

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