Konicaminolta c552 message: only & black and white printing is possible

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • mlfbfeng
    Junior Member
    • Jun 2014
    • 7

    [Electrical] Konicaminolta c552 message: only & black and white printing is possible

    Print test page is OK.
    But: There is black lines on the copy....
    Any help!!!
    TKS.
    Attached Files
  • emujo
    Field Supervisor

    2,500+ Posts
    • Jun 2009
    • 3009

    #2
    Re: Konicaminolta c552 message: only & black and white printing is possible

    C552 has been around for some time...I assume this just started...what did you do or what were you trying to fix when this started? Looks like you have 2 issues, one, you've locked out color printing, and two, you have the lines of shame. I would start with a clear all data, and set the MFP back up from scratch following the install guide. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

    Comment

    • tulintron
      Senior Tech

      Site Contributor
      500+ Posts
      • Jul 2014
      • 651

      #3
      Re: Konicaminolta c552 message: only & black and white printing is possible

      Originally posted by mlfbfeng
      Print test page is OK.
      But: There is black lines on the copy....
      Any help!!!
      TKS.
      likely CE prohibited color mode authentication. in this case, disable CE authentication.
      https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

      Comment

      • emujo
        Field Supervisor

        2,500+ Posts
        • Jun 2009
        • 3009

        #4
        Re: Konicaminolta c552 message: only & black and white printing is possible

        I'm open to learning new stuff...explain how the CE password enabled/disabled would lock out color...The screen shows "color printing not possible" , but "auto color" is available on the LCD screen. This would indicate a problem somewhere with the color process, not an authentication issue. It's possible he has a color IU past it's life span, or the MFPs has self locked out a color component due to an error, but with the addition of the lines of shame, I'm thinking someone has done a reset or something along those lines. Emujo
        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • Max
          Senior Tech

          500+ Posts
          • Oct 2011
          • 522

          #5
          Re: Konicaminolta c552 message: only & black and white printing is possible

          Had the same after corrupt nvram and could not be calibrated for love or money. In the end had to reset the whole thing to factory default, new nvram and repair code for license management. Only then it worked.

          Comment

          • srslyartyg
            Junior Member
            • Nov 2014
            • 9

            #6
            Re: Konicaminolta c552 message: only & black and white printing is possible

            Originally posted by emujo
            C552 has been around for some time...I assume this just started...what did you do or what were you trying to fix when this started? Looks like you have 2 issues, one, you've locked out color printing, and two, you have the lines of shame. I would start with a clear all data, and set the MFP back up from scratch following the install guide. Emujo
            This sounds like the way I would go.

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5445

              #7
              Re: Konicaminolta c552 message: only & black and white printing is possible

              Hehe... lines of shame. RTFMMF
              Whatever

              Comment

              • Max
                Senior Tech

                500+ Posts
                • Oct 2011
                • 522

                #8
                Re: Konicaminolta c552 message: only & black and white printing is possible

                Also if the customer replaced a toner its possible the id chip was corrupt and that's why you got this message. Lines of shame could be related but should be fixed by colour calibration.

                Comment

                Working...