[Error Code] Really need help re R i2530

[Sam Tofu]

FAX issue re page setting.

Quick background of issue. Insurance Adjuster uses this primarily as their fax while they have a new copier without a fax on it. It was working but often receivers would say pages came to them landscape even when put in portrait. Tray one is broken so they have been using tray 2 for over a year - all ok.

HERE IS the situation: I went into settings mode and changed tray 2 to portrait and then changed guides.
AS SOON AS I DID THIS, the screen at top showed fax receiving error. MACHINE MANAGEMENT, * and tech mode were then non functioning???? The only thing I could do was using pause then able to copy. I unplugged for 10 minutes, did not make a difference.
FINAL possible clue. If I put paper into tray one which is set as landscape - even though it wont pick up paper, the fax error goes away - However, still can't get into tech mode etc. FYI (tray 1 is lost cause - false jams, not sensor, solenoid etc. it is a board issue and not worth the money to fix)

Needless to say customer is desperate, mad and is blaming us for breaking their "wonderful " machine.

[stevel]

Re: Really need help re R i2530

U600 Initializing all data
Description
Initializes software switches and all data in the SRAM on the fax control PCB, according to the destination and
OEM.
Purpose
Used to initialize the fax control PCB.

also U604

this only works if you can access service mode 10871087

[Scott]

Re: Really need help re R i2530

FAX issue re page setting.

Quick background of issue. Insurance Adjuster uses this primarily as their fax while they have a new copier without a fax on it. It was working but often receivers would say pages came to them landscape even when put in portrait. Tray one is broken so they have been using tray 2 for over a year - all ok.

HERE IS the situation: I went into settings mode and changed tray 2 to portrait and then changed guides.
AS SOON AS I DID THIS, the screen at top showed fax receiving error. MACHINE MANAGEMENT, * and tech mode were then non functioning???? The only thing I could do was using pause then able to copy. I unplugged for 10 minutes, did not make a difference.
FINAL possible clue. If I put paper into tray one which is set as landscape - even though it wont pick up paper, the fax error goes away - However, still can't get into tech mode etc. FYI (tray 1 is lost cause - false jams, not sensor, solenoid etc. it is a board issue and not worth the money to fix)

Needless to say customer is desperate, mad and is blaming us for breaking their "wonderful " machine.

It was a wonderful machine 15 years ago. Kyocera doesn't support this unit as of approx. 5 yrs ago. It's just time to upgrade