Kyocera FSc-2626 error codes plugged into network

[tonerhead]

I have a college campus that recently turned off snmp on campus. Since then every FSC-2626 has crashed while plugged into network. The errors are F000 and F24E. Calling Kyo tech support, they are saying both are resolved with firmware. I have current firmware on all of the machines. They also said these errors can be from corrupt print jobs, wrong drivers, faulty computer software, network noise, etc. This college also has POE (power on ethernet) on all of their switches and jacks to power their VOIP phones. I am literally at wits end over all of this. I am thinking with SNMP turned off, maybe the switches might accidentally add voltage to cat5 and damaging nics on copier. Tried a new main pwa (with nic) on one and no change.

Has anyone seen this before?

[ntbann]

Re: Kyocera FSc-2626 error codes plugged into network

You could try a switch between wall jack and the machine.

[sparkycivic]

Re: Kyocera FSc-2626 error codes plugged into network

my instincts are telling me print job, or other faulty series of packets being received. you LIKELYneed to packet-capture what's coming out of the ethernet jack and see what's triggering the crashes. F24(X) . Time to deploy the hub!

[tonerhead]

Re: Kyocera FSc-2626 error codes plugged into network

You could try a switch between wall jack and the machine.

Tried that no joy. Thanks for the reply.

[lebo]

Re: Kyocera FSc-2626 error codes plugged into network

Hello it seems there is bad (crashing) print job comming to the machine from some computer on network. Check all possible computer for print jobs (printer driver queue) and clear it. After than plug the machine into network.