M2035 Blank Copies through DP and on Glass

[buzz]

Blank pages are printing when copying on the glass and from Document Processor. Internal printing is fine (status pages, maintenance reports...).

We brought this machine in for varying lead edge issues and were adjusting lead edge timing and all of a sudden the copies are blank .

The exposure lamp turns on.
Current Combined Firmware is uploaded.
USB thumb drive file printing is fine.
Scanning to USB thumb drive shows all black document.

[Santander]

Re: M2035 Blank Copies through DP and on Glass

If internal reports are printing fine you have gotten the scanner values way out of wack. Have you done a sim 21 to restore the unit to the default values. That is where I would start as you seen to have gotten the scan values so out of wack the unit cannot see the beginning of the scan page.

[buzz]

Re: M2035 Blank Copies through DP and on Glass

If internal reports are printing fine you have gotten the scanner values way out of wack. Have you done a sim 21 to restore the unit to the default values. That is where I would start as you seen to have gotten the scan values so out of wack the unit cannot see the beginning of the scan page.

Thanks for the tip. I'll definetely restore the values. I also found auto adjustments on U411 but waiting for the test charts to come in first. Thanks again!

[Copier & Repair LLC]

Re: M2035 Blank Copies through DP and on Glass

hi there
try to change the scanner circuit board.
Copier Repair In Wisconsin Madison | Stoughton

[D Colour]

Re: M2035 Blank Copies through DP and on Glass

Hi
We are having this exact issue on the M2535DN, can you tell me what your solution was?
Engineer has tried U021 and U002, but the issue persists.
Thanks
James

[oldtech1]

Re: M2035 Blank Copies through DP and on Glass

check scanner lock?

[D Colour]

Re: M2035 Blank Copies through DP and on Glass

check scanner lock?

Yeah definitely off. The scanner moves freely.

it must be a similar cause as Buzz, because the the drive assy was getting changed before the issue. Checked and reseated all the connections.

[D Colour]

SB-COM-0314-E069.pdf

DP Chart - DP.pdf

Table Chart - File is too large, i'll upload a smaller file it tomorrow.

[jessrhyl]

Re: M2035 Blank Copies through DP and on Glass

[ATTACH]37897[/ATTACH]

DP Chart - [ATTACH]37898[/ATTACH]

Table Chart - File is too large, i'll upload a smaller file it tomorrow.

can you still upload the table chart?

[D Colour]

Re: M2035 Blank Copies through DP and on Glass

can you still upload the table chart?

Hi, still won't upload. Its only 6.5mb. Can you send me your email?

[jessrhyl]

Re: M2035 Blank Copies through DP and on Glass

Hi
We are having this exact issue on the M2535DN, can you tell me what your solution was?
Engineer has tried U021 and U002, but the issue persists.
Thanks
James

also experienced this in m2535dn
@year 2019

[jessrhyl]

Re: M2035 Blank Copies through DP and on Glass

Hi, still won't upload. Its only 6.5mb. Can you send me your email?

my email is jessrhyl@yahoo.com

thank you for responding.

do you have the originals for m2535?
302NM94340 & 302NM94330

[D Colour]

Re: M2035 Blank Copies through DP and on Glass

my email is jessrhyl@yahoo.com

thank you for responding.

do you have the originals for m2535?
302NM94340 & 302NM94330

Just sent you an email. Yes I still have the originals.

[jessrhyl]

Re: M2035 Blank Copies through DP and on Glass

Just sent you an email. Yes I still have the originals.

Great help sir.
Thank you for you time.
I'll check my email.

[DougMoney]

Re: M2035 Blank Copies through DP and on Glass

Could I get a copy of the table chart too? My email is dougmoney@gmail.com. Thanks.