Incorrect Login name or password error onKyocera M6035cidn using mac notebook

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  • chester
    Technician
    • Jun 2016
    • 36
    #1

    [Misc] Incorrect Login name or password error onKyocera M6035cidn using mac notebook

    In a mac enviroment I am having a client who gets the error message "Incorrect Login name or password error " when printing out from a M6035 cidn.
    I think that it is something to do with the mac driver but because its used at a University I will need to get admin rights to take a look.
    The firmware of the device is on 2018 version which according to Kyocera Uk helpdesk is the latest, I have reformatted the 32mg sd card and have tested it with a Windows pc and it does not fault.
    When you select a document to print on either single or duplex mode if you ask it to do one print it works fine, but more than one it brings up the error which I can not get my head around.
    If there are any ideas/ thoughts on this matter I would be grateful for your feed back, thanks.
    Tags: error, incorrect, login, mac, print
    • CleanTheSlitGlass
      Technician
      • May 2018
      • 19
      #2
      Re: Incorrect Login name or password error onKyocera M6035cidn using mac notebook

      Originally posted by chester
      In a mac enviroment I am having a client who gets the error message "Incorrect Login name or password error " when printing out from a M6035 cidn.
      I think that it is something to do with the mac driver but because its used at a University I will need to get admin rights to take a look.
      The firmware of the device is on 2018 version which according to Kyocera Uk helpdesk is the latest, I have reformatted the 32mg sd card and have tested it with a Windows pc and it does not fault.
      When you select a document to print on either single or duplex mode if you ask it to do one print it works fine, but more than one it brings up the error which I can not get my head around.
      If there are any ideas/ thoughts on this matter I would be grateful for your feed back, thanks.

        Comment

        • chester
          Technician
          • Jun 2016
          • 36
          #3
          Re: Incorrect Login name or password error onKyocera M6035cidn using mac notebook

          Thanks for the information, I have fed this back to the network team who control the driver on site, it is frustrating for me as I do not have admin rights and I am not allowed access, I will I update this ticket once the fix has been implemented.
          Once again Mr clean the slit glass thanks for your help.

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