Kyocera 2552ci all of a sudden stopped sending emails ??

[kuby]

Have a customer that asked me to look at his TASKalfa 2552ci that all of a sudden stopped sending emails. They keep getting scan to email error code 3101. We maintain the computers and server but not their copier. He said nothing had changed as far as passwords, email addresses (they use office 365 for emails). Looked at the setting on the copier and the smtp server name is set to smtp.charter.net, port 25, Authentication OFF, no Login Account name, SMTP Security Disabled, Sender address in correct. Tired changing the SMTP server name to smtp.office365.com and the port to 587 which is what office 365 setting said they should be but still no luck. Any help would be appreciated. Thanks

[jhalfhide]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

Have a customer that asked me to look at his TASKalfa 2552ci that all of a sudden stopped sending emails. They keep getting scan to email error code 3101. We maintain the computers and server but not their copier. He said nothing had changed as far as passwords, email addresses (they use office 365 for emails). Looked at the setting on the copier and the smtp server name is set to smtp.charter.net, port 25, Authentication OFF, no Login Account name, SMTP Security Disabled, Sender address in correct. Tired changing the SMTP server name to smtp.office365.com and the port to 587 which is what office 365 setting said they should be but still no luck. Any help would be appreciated. Thanks

When running on smtp.office365.com on 587, starttls encryption must be on and you must authenticate with a login.


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[darry1322]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

Standard for port 587 is tls for encryption and authentication used.

port 465 is ssl with authentication used.


SMTP provider can give you the exact settings required.

[kuby]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

I am puzzled as to why it was working with office 365 with their original setting and all of a sudden it stopped?

[jhalfhide]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

I am puzzled as to why it was working with office 365 and all of a sudden it stopped?

[darry1322]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

I am puzzled as to why it was working with office 365 with their original setting and all of a sudden it stopped?

, port 25, Authentication OFF, no Login Account name, SMTP Security Disabled

This configuration is perfect for email spammers to use a mail server to send out massive amounts of spam. Could be it got shut down due to abuse.

jhalfhide's answer is most likely.

[kuby]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

Logged into the office 365 account and verified that the account is working and able to send and receive emails so I know the account is good and not shut down.

[kuby]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

Found a document on how to set it up for office 365 email on a Kyocera and it worked!!! Thank You

I have set it up on Canon's before but never 365 on a Kyocera. (always used Pin Point scan).

[PWNTchaos]

Re: Kyocera 2552ci all of a sudden stopped sending emails ??

jhalfhide thanks for the info. Wasn't having this issue in particular, but its always good to learn something new.