KM-2050 voip?

[cmpelser]

Is there any way AT ALL that this mfp will work on voip???
I have an upset customer, and need to show him proof!
The customer was using a Gestetner DSM 618 on voip (not working perfectly) and he was happy.

Has anyone set one up on voip, or is there any documentation to state that it will not work?

What solutions can you recomend?

[kyoceradude]

Some things that help are to turn off ECM on both send and receive. Also adjust RX & TX start speed to 9600.. This helps but VOIP on Kyocera Product is not supported....

[Raymondd]

You can also try a digital to analog converter.

[termacadon]

I have.

Like mentioned earlier, you need a analogue to digital converter and there is a few fax settings that need changing.

PM me your email and i will email it to you.

[kyoceradude]

I have.

Like mentioned earlier, you need a analogue to digital converter and there is a few fax settings that need changing.

PM me your email and i will email it to you.

Why keep it in a PM. Let us all know, if you know of a solution.

[termacadon]

Simulations

U633 – v.34 must be off
U631 – ECM – must be off
U630 – Speed:Max 9600bps
U641 – T0: to maximum

You need an analogue to digital converter!! Decent one, no cheap crap!

Remember to tell your client – This is no general solution, because other factors than fax settings must be regarded, too (VOIP-Provider, VOIP system, performance quality etc.)


Sorry about that I was so use to company policy about private and confidential documents.

[cmpelser]

Thanks for the info, but I see in my service manual - Fax system (L)
I have no simulations U630 to U641
In the manual it jumps from U617 to U650
What manual are you using?

[termacadon]

It may differ from series of machine. If your model does not have that simulation, then it is not supported or is under a different sim number, which if fine because it probably needs to be turned off in any case... in other words, dont worry about it.

In the case of U630, you would use sim U607 and adjust the communication start speed.

In the case of sim U641 would be sim U609

U 633 should be under U670


They differ from series. I should have mentioned that this came off a KMC2525e, was not thinking... sorry my bad.

The info is in your fax service manual L from page 1-3-1

[cmpelser]

Ya thanks! found them in the manual...
was at the customer this afternoon, did all those settings... still not working
I went as far as going through ALL the setting and adjusting everything that could help, nothing works!!!
I'm just about to give up on this thing.
phoned a buddy of mine from the line - it is very clear.

What type of converter did you have? (that works)

I'm going to take a small Gestetner fax to them in the morning, to use as a loan.
Such a pitty.. the Kyocera is such a good product, now it's got a bad first impression from the customer.

[termacadon]

This is what im using

Linksys.com - Support/Technical Support/Choose a Product/Voice over IP (VoIP)/VoIP Adapters/PAP2

Does the Gestetner have a digital converter on aswell? Cause as far as i know all fax lines are analog. Would be wierd that the gestetner is working and not the KM.

[cmpelser]

They have got a digital converter.
don't know what make or brand it is.
They had a Gestetner dsm618 working on the exact same voip line.
All we did was upgrade the Gestetner to a new KM-2050
(as we are now Kyocera dealers)
I am not getting the KM-2050 to work on that voip line!
Now what I'm forced to do is give them a small second hand Gestetner F9103 (hopefully it will work like the dms618)
The Gestetner dsm618 that they were using was moved to another location on a farm near Warmbaths about 200km away.

[termacadon]

The fax settings just need to be adjusted, im sure of it. There is no reason why it would not work. Our machines can work on F/VOIP, but its not a given solution by any copier company that i know of, as faxing remains analog.

[cmpelser]

I don't know what to try anymore, I leaving the office in 10min on my way with the loan unit.
If you want to go through the settings again and suggest any changes, I'll give it a try.
I think you are very lucky to have got it working!
Or It's me that has bad luck!!!
I'll let you know if the Gestetner F9103 works or not. hope it well.

[cmpelser]

yip. The Gestetner F9103 works perfect!!!
walked in with it, plugged in - no settings, except country code.
Sent a fax and it worked!
Just for safty sake I switched of ECM.
sent and recieved a few faxes, including a 30 page document... all fine!

I don't know why the KM-2050 is not working???
I have been told that Kyocera does not support voip at all by a few people.

Maybe Kyocera should write some new fax firmware for voip/foip

Any ideas???

[termacadon]

VERY VERY WIERD!! When i go back to work next year, i will go have a look at one of my clients with a KM2050 and KM2550 and retrieve the settings off there.

Maybe there is something wrong with the fax system?