Hi everyone,
We have a bit of a head scratcher that I`m hoping someone may have come across...
We have a 5052Ci with booklet finisher and 4 tray configuration. The customer has set programs for their booklet jobs. A4 Mono, A4 Colour, A3 mono, A3 Colour.
Top three trays are set to A4R. (They mainly do A4 booklets).
From the print driver it works fine, once tray 1 is empty it carries on to Tray 2 and then Tray 3. However if they set a job going as a copy job, it'll take it from one of the trays (by default tray 1 unless that is out of paper). but once a tray runs out it does not auto switch and continue...
I thought it might be because of their programmed option, so I have tested it as a booklet job by scratch. Sure enough, once tray 1 is empty the machine stops and asks for more paper in tray 1 or you can physically select the other tray and tell it to continue. Unfortunately that is not an option as the customer wants to set it going and leave it with no intervention.
In the past I noticed that you could create a paper tray group.. (Device setting > Paper/Feed/output > create group 1 and add the three trays) which was done on older models but that doesn't seem to be the case on this machine.
Hopefully there's someone out there that has experienced this also.
We have a bit of a head scratcher that I`m hoping someone may have come across...
We have a 5052Ci with booklet finisher and 4 tray configuration. The customer has set programs for their booklet jobs. A4 Mono, A4 Colour, A3 mono, A3 Colour.
Top three trays are set to A4R. (They mainly do A4 booklets).
From the print driver it works fine, once tray 1 is empty it carries on to Tray 2 and then Tray 3. However if they set a job going as a copy job, it'll take it from one of the trays (by default tray 1 unless that is out of paper). but once a tray runs out it does not auto switch and continue...
I thought it might be because of their programmed option, so I have tested it as a booklet job by scratch. Sure enough, once tray 1 is empty the machine stops and asks for more paper in tray 1 or you can physically select the other tray and tell it to continue. Unfortunately that is not an option as the customer wants to set it going and leave it with no intervention.
In the past I noticed that you could create a paper tray group.. (Device setting > Paper/Feed/output > create group 1 and add the three trays) which was done on older models but that doesn't seem to be the case on this machine.
Hopefully there's someone out there that has experienced this also.
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