Kyocera 5002i C7301 Toner Motor K Error

[StratManDan]

Hello all,

I have a Kyocera 5002i in the shop that is displaying a C7301 Tonor Motor K Error. I've replaced the Toner Supply Drive Unit. The code returned, so I deduced the sensor in the supply drive unit is good. On connector YC19 on the Feed Image PWB, on pin A3 I get 1.24V, where I should be getting 3.3V. On pin A5, I'm getting 3.17V, which powers the sensor in the supply drive unit.

I've ordered a new Feed Image PWB, with the belief a failed PWB is the cause of the C7301 Error.
If anyone has any experience with this issue, all suggestions, thoughts, and ideas will certainly be welcomed!

Thanks!

[Gab]

Re: Kyocera 5002i C7301 Toner Motor K Error

run u135

[JR2ALTA]

Re: Kyocera 5002i C7301 Toner Motor K Error

Are you finding packed toner anywhere?

[mickeyc123]

Re: Kyocera 5002i C7301 Toner Motor K Error

Hello all,

I have a Kyocera 5002i in the shop that is displaying a C7301 Tonor Motor K Error. I've replaced the Toner Supply Drive Unit. The code returned, so I deduced the sensor in the supply drive unit is good. On connector YC19 on the Feed Image PWB, on pin A3 I get 1.24V, where I should be getting 3.3V. On pin A5, I'm getting 3.17V, which powers the sensor in the supply drive unit.

I've ordered a new Feed Image PWB, with the belief a failed PWB is the cause of the C7301 Error.
If anyone has any experience with this issue, all suggestions, thoughts, and ideas will certainly be welcomed!

Thanks!

check the transfer belt waste toner pipe. found this error on a couple of machines caused by backed up toner in the transfer belt. its a very flimsy plastic waste toner assembly on the belt and can back up and block easily. new belt needed as you'd never clear the blockage fully.

[Tonerkiller]

Re: Kyocera 5002i C7301 Toner Motor K Error

Is the motor turning? You can see it from the back. Look under the main board.

[StratManDan]

Re: Kyocera 5002i C7301 Toner Motor K Error

So far, I haven't found any packed toner. The toner motor is turning upon start up, but then stops when the code is thrown. I'm not getting proper voltage reading on connector YC19, PIN A3, which should be 3.3V, rather I'm getting 1.24V constant.

[StratManDan]

Re: Kyocera 5002i C7301 Toner Motor K Error

Okay, now things are getting weird. I took the transfer belt unit out, and popped the top off the waste toner auger, and removed the cleaning blade. I vac'd out the waste toner compartment, and wiped the cleaning blade thoroughly, put it all back together, and slid the TB back in the machine. I then removed the developer unit, spun it around while watching the inlet, where toner drops in, making sure there were no blockages, or packed toner anywhere. I slid the developer unit back in, and turned the machine on.
Lo and behold, the C7301 code did not return. The machine toner'd up, and began making good prints.

I have no idea as to what I did that resolved the issue, because I found no blockages, or packed toner anywhere. The odd thing is, I ran U135 earlier, and the Toner Motor did not turn on. however, after vacuuming out the TB waste toner compartment, and rotating the developer unit, I ran U135 again, and the toner motor turned on.

I have a Feed Image PWB ordered for this machine, but now I'm questioning the need to install a new PWB.

Thanks for all the input, guys!

[Tonerkiller]

Re: Kyocera 5002i C7301 Toner Motor K Error

If it is working you do not need the board. Thanks for the update.

[JR2ALTA]

Re: Kyocera 5002i C7301 Toner Motor K Error

Packed toner is common on this model but I'm usually tipped off by the ungodly sound of gears skipping.

[mita]

Re: Kyocera 5002i C7301 Toner Motor K Error

I had one the toner supply auger was caked, not terribly packed and caused the same error. (The one that moves toner from the bottle)There is a small motor that runs the auger, so I think it has a low trigger value to set a code. It was a lot of disassembly to get it out but it fixed the issue.

[StratManDan]

Re: Kyocera 5002i C7301 Toner Motor K Error

Help me to understand where the toner supply auger is located. I assumed it is part of the Toner Supply Drive Unit, which has been replaced.

[mita]

Re: Kyocera 5002i C7301 Toner Motor K Error

302NK94030 here is the part number if you need it.

[StratManDan]

Re: Kyocera 5002i C7301 Toner Motor K Error

I'm having difficulties locating that part number. Can you tell me where this "auger" is located, and part of what component might it be connected with?

[mita]

Re: Kyocera 5002i C7301 Toner Motor K Error

Page 14 item number 9 of the parts manual

[mickeyc123]

Re: Kyocera 5002i C7301 Toner Motor K Error

Help me to understand where the toner supply auger is located. I assumed it is part of the Toner Supply Drive Unit, which has been replaced.

there is no toner supply auger, toner just falls from the toner bottle into the dev unit.
there is a waste toner auger in the waste toner assembly and a waste toner auger in the transfer belt on the left hand side.

this model/family of machines has issues with toner blocking/backing up in the transfer belt and waste toner assembly. it can also get blocked in the feed pipe between the toner bottle and the dev unit.

hope this helps...