CS-3511i command center password reset

[Old Crow]

Hi guys, so I installed an off lease CS-3511i yesterday and the customer's IT guy cannot login to the machine. I had him try 3500/3500, Admin/Admin and admin00. Are we using the wrong info. or I'm thinking because it's a used machine that previous owner changed the default password. I have seen some posts about entering prescribe commands but I am not familiar with this as I usually am dealing with Ricohs.
Short of performing a memory clear in service mode and re-entering all settings, is there an easier way? Or, are we just using the wrong login info?
Thanks

[GeneOR95]

[Old Crow]

Re: CS-3511i command center password reset

Thanks so much for the information, I will be going there tomorrow to give that a try. Will let you know how it goes and not to worry, I won't be sharing the info. with the customer.

[Old Crow]

Re: CS-3511i command center password reset

FYI, this worked like a charm...thanks for sharing this!

[GeneOR95]

Re: CS-3511i command center password reset

Glad it worked for you.