Ecosys 3645idn with strange message

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1020
    #1

    Ecosys 3645idn with strange message

    Hello,we dont have many of these out. When customer goes to print there is a message in the driver that says This printer wont be supported after december.I have not seen this message before and can not think what it means,or why?Anybody have any idea on this one? Thanks for your help.
    Tags: december.i, message, supported
    • CWP
      Trusted Tech

      100+ Posts
      • Jun 2013
      • 168
      #2
      Re: Ecosys 3645idn with strange message

      Is the printer configured for Google Cloud Print by any chance? Google Cloud Print will no longer be supported after December.

        Comment

        • Hansen88
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2009
          • 1020
          #3
          Re: Ecosys 3645idn with strange message

          Google cloud print would make sense but they are not using it.

            Comment

            • masterchill
              Trusted Tech

              100+ Posts
              • Jul 2005
              • 100
              #4
              Re: Ecosys 3645idn with strange message

              Are they using the Kyocera driver from Kyocera's site or are they using the generic driver that windows 10 loads?

                Comment

                • taskalfaman
                  Trusted Tech

                  100+ Posts
                  • Nov 2009
                  • 137
                  #5
                  Re: Ecosys 3645idn with strange message

                  Originally posted by Hansen88
                  Hello,we dont have many of these out. When customer goes to print there is a message in the driver that says This printer wont be supported after december.I have not seen this message before and can not think what it means,or why?Anybody have any idea on this one? Thanks for your help.

                  google cloud print will not be supported anymore by Kyo

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