TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

[fishleg]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

Try this: Connect your laptop to the copiers network drop. Figure out what IP the print server is at and start a continuous ping: "ping 192.168.0.200 -t"

Then just watch your ping times. I had a Kyocera that I believe was at the end of a very long drop that ~every 45 seconds the ping skyrocketed to 1000ms and more. The symptoms were "... prints two pages, long wait, prints two pages, then drops the print job."

=^..^=

Sorry cheers for the help just reread everything you put. How did you fix the high ping? I'll check this next I'm there we did ping from a work station to the copier and it was very low. It's been a crazy one appreciate any more advice sorry I missed what you put the first time.

[BillyCarpenter]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

We changed the IP address checked with DHCP to see if anything was taking it.

Never tried PCL mini but it's on any document at random times email takes 30 mins to print then same email afterwards takes 1 minute. We did set the driver to pcl5 just to see if that would do anything but it never. We even installed it locally on every pc to rule out the server. I don't think it's driver related just because it's worked for 3 years without issue. I'm guessing pcl mini doesn't have staple or anything like that so they would of burned me alive if I did that.

I personally never witnessed it I could only verify it from the log but another engineer did and he said it basically just sat processing with the green light flashing on the screen for 30 mins to print one page.

Pinged copier on there network no drop outs very low ms.

We exchanged it and have had no issues with the replacement and the other one was doing it atleast daily when it felt like it.

How would you guys have ruled out the network? I did think about putting a router in and blocking all traffic but port 9100 to the copier.

How would you check for high network traffic? It's a fairly small business maybe 30 pcs with a very modern switch. It's been working fine for last 3 years. Forgot to mention we turned off every network protocol we could.

I think blackcat was saying to use a crossover cable to connect your laptop directly to the printer and see if you're still having issues with slow printing. If not, the problem lies somewhere in the network. He can correct me if I'm wrong.

[eddie110171]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

We had a problem similar to this, it was being caused by a print job that had be converted from Chinese to English. When we did a data capture the data had !R! in it that was created by the conversion and was hanging up the machine since it was waiting the rest of the command. It was an excel spread sheet the was causing the problem.

[bsm2]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

We changed the IP address checked with DHCP to see if anything was taking it.

Never tried PCL mini but it's on any document at random times email takes 30 mins to print then same email afterwards takes 1 minute. We did set the driver to pcl5 just to see if that would do anything but it never. We even installed it locally on every pc to rule out the server. I don't think it's driver related just because it's worked for 3 years without issue. I'm guessing pcl mini doesn't have staple or anything like that so they would of burned me alive if I did that.

I personally never witnessed it I could only verify it from the log but another engineer did and he said it basically just sat processing with the green light flashing on the screen for 30 mins to print one page.

Pinged copier on there network no drop outs very low ms.

We exchanged it and have had no issues with the replacement and the other one was doing it atleast daily when it felt like it.

How would you guys have ruled out the network? I did think about putting a router in and blocking all traffic but port 9100 to the copier.

How would you check for high network traffic? It's a fairly small business maybe 30 pcs with a very modern switch. It's been working fine for last 3 years. Forgot to mention we turned off every network protocol we could.

BTW mini driver has all features just not as pretty Gui

If that doesnt work you may want to do a !R! and reset all parmaters back to factory settings.
Odd question is the copier connected to a 5 port switch?

[The Copy Man]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

Hi,

We have a customer that keeps complaining that prints just randomly take 20 minutes to process and other times work fine.

All they say is the green light flashes and nothing happens for 20 minutes the job comes out and everything is back to normal.

These machines are not exactly common to me... I'm thinking is the machine stabilising before printing is there anything I can check like Dev voltages? Not sure what service code that is if there is one?

They print very basic office type documents so excel, emails, word not even anything large or taxing really do nothing like full of images it's basically all text and numbers.

Can you think of anything that would cause the machine to suddenly pause for 20 minn then continue? Toners are full, quality looks ok, machine has done 450k black 100k colour.

Cheers for any help.

Be sure you are using the Kyocera KX print driver. The windows drivers and the like are garbage and cause nothing but printing problems.

[fishleg]

Re: TASKalfa 2552ciG(KYOCERA) Utax 3206 intermittent slow printing

We had a problem similar to this, it was being caused by a print job that had be converted from Chinese to English. When we did a data capture the data had !R! in it that was created by the conversion and was hanging up the machine since it was waiting the rest of the command. It was an excel spread sheet the was causing the problem.

Sorry been a while could understand if it was doing it all the time with the same document. Our first guess was it must be some thing particular they print. We asked the customer to take photos of the job queue and reprint the same document straight after then take another picture. At first we didn't take it seriously as we all thought had to be what was being printed but they proved us wrong they created a log with file names and pictures of the print times.

It wasn't anything complex emails from outlook not attachments and word files created in house with the occasional pdf. The only thing I wish I tried was a full reset of the machine. The replacement machine has worked fine for months now.

How did you do a data capture?