TA 5501 Fax with voip connection not working reliably

[Doug James]

Re: TA 5501 Fax with voip connection not working reliably

Reason being, the line is a "VOICE" over IP line. They're notorious for having gaps and breaks in the signal, most likely due from the conversion from Analog to Digital, then back to Analog. The human ear can hear "between" the gaps in a voice speaking to you and you can understand what's being spoken, but the fax board hears those same gaps in the data, and says, "Whiskey Tango Foxtrot", then errors out.

Most manufacturers have a VOIP procedure that helps, but the only sure-fire cure is for the customer to use a standard twisted pair analog phone line for faxing. Some providers offer a "FOIP" line that's supposed to make faxes behave better, but I don't have much experience with those.

Thanks so much !!! Great Information !!!

[Brianneoe]

Re: TA 5501 Fax with voip connection not working reliably

Had this problem in a few locations with both the older Kyocera and Ricoh machines. On this model I used a digital line filter made by RCA and it solved my issue. Bringing down the TX\RX modem rate did not resolve the issue until I added the line filter. This was a fix suggested by Kyocera"s tech support at the time of the installation and has resolved poor digital phone line problems since. The cost is about $10 USD each.

Kyocera's help desk is one of the best out there and I hope they don't make the mistake that Ricoh did with trying to automate there process.

[Doug James]

Re: TA 5501 Fax with voip connection not working reliably

Had this problem in a few locations with both the older Kyocera and Ricoh machines. On this model I used a digital line filter made by RCA and it solved my issue. Bringing down the TX\RX modem rate did not resolve the issue until I added the line filter. This was a fix suggested by Kyocera"s tech support at the time of the installation and has resolved poor digital phone line problems since. The cost is about $10 USD each.

Kyocera's help desk is one of the best out there and I hope they don't make the mistake that Ricoh did with trying to automate there process.

I am with you. Those Kyocera techs at the helpdesk are GREAT. They have saved my tail many times...