hi all,
i've just been onsite to visit a FS-C5300. the client which has this printer is a pharmacy. when the client does a batch run/print of prescriptions, the print job gets about 1/3 of the way through and then Windows XP basically gives a "printer failed to print" error. The printer LCD on the other hand, continues to indicate "Processing" while the "Data" LED is flashing. As far as the printer is concerned, no errors have occurred. I'm having to power off/on the printer to get it back to ready state. cancelling of the data takes forever.
The print job is a 80 pages long and has images of the patients. The spool size using KPDL emulation (KX driver) is approx 20MB. the printer has a standard 256mb.
what i noticed is that the the final spool size continues to increment as more pages are being processed. once the final spool size is given (basically the last page has been processed) the spooled data continues to increment eg. 7.68/20.2MB --> 8.1/20.2MB and so on. however when the spooled data stops incrementing, that is when the printer stops printing.
Any ideas on what could be causing this? is the print spooler pausing thus causing this? or could it be the printer freezing up causing the print spooler to stop spooling? or could it be a bad Network connection e.g bad port in switch, bad NIC's?
any suggestions would be much appreciated. thank you.
Kind regards,
Steve
i've just been onsite to visit a FS-C5300. the client which has this printer is a pharmacy. when the client does a batch run/print of prescriptions, the print job gets about 1/3 of the way through and then Windows XP basically gives a "printer failed to print" error. The printer LCD on the other hand, continues to indicate "Processing" while the "Data" LED is flashing. As far as the printer is concerned, no errors have occurred. I'm having to power off/on the printer to get it back to ready state. cancelling of the data takes forever.
The print job is a 80 pages long and has images of the patients. The spool size using KPDL emulation (KX driver) is approx 20MB. the printer has a standard 256mb.
what i noticed is that the the final spool size continues to increment as more pages are being processed. once the final spool size is given (basically the last page has been processed) the spooled data continues to increment eg. 7.68/20.2MB --> 8.1/20.2MB and so on. however when the spooled data stops incrementing, that is when the printer stops printing.
Any ideas on what could be causing this? is the print spooler pausing thus causing this? or could it be the printer freezing up causing the print spooler to stop spooling? or could it be a bad Network connection e.g bad port in switch, bad NIC's?
any suggestions would be much appreciated. thank you.
Kind regards,
Steve
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