This is one of the Ricoh production machines that was rebadged as a Kyocera a couple of years ago. Tray 1 (both sides) is stuck in the machine, can't be pulled out to refill it. We have had two techs out to this machine so far, and neither one could figure out what's holding it in. I have been asked to go take a look, thought I would try to get some input on it first.