Kyocera Tech support web portal.

[jcg54]

Anybody had a chance to use the relatively new kyocera support portal https://kyocera.service-now.com/
For a while it only helped with customer issues and not Technician tickets but the technician tickets that you get from calling the support line show up in there now.
My issue seems to be that I am getting multiple emails from an update on one ticket. I updated and closed one ticket and got 6 emails all saying roughly the same thing.
Some start with just "Hello"
Some start with "Hello *myname*"
Some start with "Hello *technician name*"
Its mildly annoying to get 6-7 emails relating to one ticket.

[PrintWhisperer]

Re: Kyocera Tech support web portal.

Anybody had a chance to use the relatively new kyocera support portal https://kyocera.service-now.com/
For a while it only helped with customer issues and not Technician tickets but the technician tickets that you get from calling the support line show up in there now.
My issue seems to be that I am getting multiple emails from an update on one ticket. I updated and closed one ticket and got 6 emails all saying roughly the same thing.
Some start with just "Hello"
Some start with "Hello *myname*"
Some start with "Hello *technician name*"
Its mildly annoying to get 6-7 emails relating to one ticket.

Please provide this feedback (via your manager) to your regional System Support Engineer. The matter of 'too many' emails generated from Service Now operations has been raised and is a concern. The managers are looped in to even more email chains so they are probably seeing it too.

It will take time to work out settings and processes to minimize the amount of redundant or extraneous case messages sent out, so any assistance is appreciated.