KM4035 Duplex jam, 2nd side jams trying to enter fuser

[JasonW]

right, the paper hits the fuser and does a 'n' shaped turn. the paper is still attempting to be pushed up into the fuser, when really it does the 'n' turn and gets pushed down

[Jimbo1]

So it's hitting the frame of the fuser and never getting into the nip?

[JasonW]

the paper hits the fuser roller but turns around because of the ) shape.. so it could be the fuser somehow. can anyone actually stop a duplex print job right before the 2nd fuser pass and tell me if your paper is ) shaped from the U turn?

[Tebow83]

the paper hits the fuser roller but turns around because of the ) shape.. so it could be the fuser somehow. can anyone actually stop a duplex print job right before the 2nd fuser pass and tell me if your paper is ) shaped from the U turn?

have u changed the clutch and checked the rear fuser guide yet??

[knightfall]

Jason did you check the fuser temperature for single side and duplex in 161, if the curl on single side has more than (I think) 5 mm this could cause your jams on duplex. good luck

[Jules Winfield]

Does this machine have the new style Conveying unit and Transfer Roller unit as described in Tech Bulletin 3?

[JasonW]

Does this machine have the new style Conveying unit and Transfer Roller unit as described in Tech Bulletin 3?

No it doesn't. Thank you so much for the help everyone. I have been seriously freaking out over this because its a very important client and i'm the only technician for this small company. You guys absolutely are the best!!

I'm reading the Tech Bulletin now, and replacing the feed clutch. I think that bulletin is exactly what I needed!!!!