Kyocera FS-3830N NIC card DHCP mode is on but NIC doesn't see network

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  • dswasley
    Technician
    • Aug 2010
    • 10
    #1

    Kyocera FS-3830N NIC card DHCP mode is on but NIC doesn't see network

    I'm working on a Kyocera FS-3830N printer and in the network status page it shows DHCP and BOOTP are on but when I hook this unit up to a network the NIC doesn't see the network. I've zeroed the IP and subnet mask and Gateway addresses and still nothing. I've searched online how to switch off NetBEUI hoping that might fix the problem but to no avail. Anyone have any ideas? Thank you in advance for your help and suggestions....
    Tags: degrees, kyocera, network, nic card, online, printer, shows, switch, unit, work
    • LNorris
      Senior Tech

      500+ Posts
      • Sep 2008
      • 645
      #2
      your network may not support DHCP. i'd manually put in ip/gateway/subnet and then try it on the network.

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        • HenryT2
          Senior Tech

          500+ Posts
          • Apr 2010
          • 962
          #3
          If you are using an IB-21 series NIC.....reset the card ( move jumper 90 degrees across the first set of pins, reseat back in printer without Cat 5 hooked up. Power on printer and alow the printer to come to 'READY' . Remove NIC and place jumper back to original setting. ) Re-install with Network hooked up and power on again.

          If you are using an SEH card, hold in the reset pin and power on, then hook up the network cable.

          If that does not work............Like LNorris said " enter the settings manually ".

          Good Luck
          "The Serenity Prayer" . . .
          God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

            Comment

            • DWise
              Senior Tech

              500+ Posts
              • Apr 2010
              • 895
              #4
              Any updates on this issue, dswasley?
              Do for one what you wished you could do for everyone. - Andy Stanley

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                • dswasley
                  Technician
                  • Aug 2010
                  • 10
                  #5
                  My apologies to all for not responding in a timely fashion. After exhaustive testing and checking settings, someone else that was more observant than I pointed out that the NIC LEDs weren't lit when the printer was powered up so I surmised a bad/burned up NIC card. I guess I should've checked the LEDs in the first place right off......

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