Having a couple of issues with a km-4800w that I know very little about--this is my first experience with a wide-format. The issues are:
1. Randomly cuts off the edges of 36-inch scans and copies. If you keep trying, it eventually scans the whole thing, but this wastes a lot of paper when copying. It will cut about 1 1/2 to 2 inches off of each side. Customer can sometimes go the whole day without it happening, other times it happens every time
2. It seems the scan quality has diminished. All glasses have been cleaned. Here's what we noticed: Scanning a map that has blue and yellow round stickers affixed to it, the yellow stickers come out beige on the scan and subsequent prints. Comparing the scan to an identical one from last year, this didn't happen previously. Not to mention the overall quality of the scan is far superior in the older scan. Adjusting dpi and background does not address problem.
I'm in a little over my head on this one; hopefully some of you have experience similar problems in the past.
thanks,
spyder9179
1. Randomly cuts off the edges of 36-inch scans and copies. If you keep trying, it eventually scans the whole thing, but this wastes a lot of paper when copying. It will cut about 1 1/2 to 2 inches off of each side. Customer can sometimes go the whole day without it happening, other times it happens every time
2. It seems the scan quality has diminished. All glasses have been cleaned. Here's what we noticed: Scanning a map that has blue and yellow round stickers affixed to it, the yellow stickers come out beige on the scan and subsequent prints. Comparing the scan to an identical one from last year, this didn't happen previously. Not to mention the overall quality of the scan is far superior in the older scan. Adjusting dpi and background does not address problem.
I'm in a little over my head on this one; hopefully some of you have experience similar problems in the past.
thanks,
spyder9179
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