KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

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  • copygal
    Technician
    • Feb 2012
    • 23

    #1

    KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

    KM-3035 when drawer 1 selected, panel reads, "open drawer 1, remove paper from drawer, reset drawer"
    There is no paper jamed, no paper in drawer at all. The Drawer 1 and 2 feed head assy have been swapped. Both feed heads work properly in drawer 2 slot. The paper feed clutch has been relaced and the lift motor has been replaced. I cannot find this message any where in the service manual and am stumped.
    Any suggestions??
  • habik
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2013

    #2
    Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

    Originally posted by copygal
    KM-3035 when drawer 1 selected, panel reads, "open drawer 1, remove paper from drawer, reset drawer"
    There is no paper jamed, no paper in drawer at all. The Drawer 1 and 2 feed head assy have been swapped. Both feed heads work properly in drawer 2 slot. The paper feed clutch has been relaced and the lift motor has been replaced. I cannot find this message any where in the service manual and am stumped.
    Any suggestions??

    Have you tried to swap drawers?
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

    Comment

    • Jules Winfield
      Senior Tech

      500+ Posts
      • Jul 2009
      • 821

      #3
      Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

      Check the drawer connector in the back (both the one on the drawer itself and the one in the machine). You may find small scraps of paper stuck inside one or both connectors.
      But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

      Comment

      • copygal
        Technician
        • Feb 2012
        • 23

        #4
        Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

        Originally posted by copygal
        KM-3035 when drawer 1 selected, panel reads, "open drawer 1, remove paper from drawer, reset drawer"
        There is no paper jamed, no paper in drawer at all. The Drawer 1 and 2 feed head assy have been swapped. Both feed heads work properly in drawer 2 slot. The paper feed clutch has been relaced and the lift motor has been replaced. I cannot find this message any where in the service manual and am stumped.
        Any suggestions??
        I have swapped drawers, no change of state.
        I have replaced the drawer side connector, even though no visable damage and the machine side connector appears to be intact, with no foreign matter. ???

        Comment

        • copymech
          Trusted Tech

          100+ Posts
          • Sep 2011
          • 196

          #5
          Greetings from conway, try removing the wire ties from the wiring harness leading the the main pcb, also do a 906 in service mode.

          Comment

          • luis8832
            Trusted Tech

            250+ Posts
            • Dec 2008
            • 250

            #6
            Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

            u906, try that first then check connector.

            Comment

            • ozan23
              Junior Member
              • Feb 2009
              • 7

              #7
              Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

              dismantle casette control please in casette sensor and u906

              Comment

              • drazen7777
                Technician
                • Sep 2010
                • 40

                #8
                Hy , if you did u906 and didnt helped try change the engine board .
                Technician -- a person who fixes the mistakes made by engineers.

                Comment

                • Geo
                  Senior Tech

                  500+ Posts
                  • Nov 2010
                  • 662

                  #9
                  Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

                  Paper lift motor,If that does not work you will have to replace the engine board. Do not replace the engine board with out replacing the lift motor. The lift motor could be bad and it will take out the engine board.

                  Comment

                  • Venom
                    Technical/IT Support

                    500+ Posts
                    • Nov 2009
                    • 765

                    #10
                    Re: KM-3035 Drawer 1, Remove paper when no paper in drawer--no jam code

                    There is a sensor at back of machine to detect cassette, they fail too
                    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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