Scanner File Utility

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  • DONBROWE
    • May 2025
    #1

    [Misc] Scanner File Utility

    Has anyone tried connecting Scanner File Utility with Windows 7? I used to have it connected and now I have connection issues when trying to connect.
    I have reloaded the utility with different versions and each one has a different set of issues on my pc and all will not allow the machine to locate the pc.
    I configured the firewall and checked the compatability modes, with no success... Anyone have a solution? Please help.
    Tags: norton
    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      Re: Scanner File Utility

      Did you install in administrator mode?, Have you checked for other firewalls installed?
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • tech.gasm
          Technician
          • Sep 2010
          • 39
          #3
          Re: Scanner File Utility

          Just a few pointers.....

          >>What have u changed on ur PC since u said u were scanning b4.

          >>Is it working on any other PC?

          >>R u using the Ip or hostname on the scanner web browser?

          >> Could it be ur antivirus?

            Comment

            • DONBROWE
              #4
              Re: Scanner File Utility

              I have installed it "run as Administrator", also in compatability mode XP- Service pack3.
              I have created exceptions in my firewall and anti-virus. I have disabled my firewall and anti-virus.
              I have others with windows7 1-32bit, 1-64bit. They used to connect and now cannot. I can connect to a PC with XP every time.
              updated the scanner NIC Firmware to 1.4.11
              Tried Scanner File Utility versions 3.16.9,03.17.11,4.11.02
              Found that the utility is listening on port 37000.
              I switched to different compatability modes. Beating my head!

                Comment

                • ES-OGT
                  Trusted Tech

                  100+ Posts
                  • Aug 2011
                  • 129
                  #5
                  Re: Scanner File Utility

                  MAke sure you're using the latest version of SFU. I think it's 4.something.

                  What model copier are you using?

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2013
                      #6
                      Re: Scanner File Utility

                      Originally posted by DONBROWE
                      I have installed it "run as Administrator", also in compatability mode XP- Service pack3.
                      I have created exceptions in my firewall and anti-virus. I have disabled my firewall and anti-virus.
                      I have others with windows7 1-32bit, 1-64bit. They used to connect and now cannot. I can connect to a PC with XP every time.
                      updated the scanner NIC Firmware to 1.4.11
                      Tried Scanner File Utility versions 3.16.9,03.17.11,4.11.02
                      Found that the utility is listening on port 37000.
                      I switched to different compatability modes. Beating my head!
                      Have you shared the folder? With full permissions? I think that is your problem..It usually is needed for scan to SMB or similar but you never know for sure.so to be on a safe side..I'd make sure to get it all rolling on NO FIREWALL AND FULL PERMITED folder no anti-virus..(temporarily disabled)..then ADD what ever
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                        Comment

                        • ignacio.cortez
                          Trusted Tech

                          100+ Posts
                          • Jul 2010
                          • 176
                          #7
                          Re: Scanner File Utility

                          Originally posted by habik
                          Have you shared the folder? With full permissions? I think that is your problem..It usually is needed for scan to SMB or similar but you never know for sure.so to be on a safe side..I'd make sure to get it all rolling on NO FIREWALL AND FULL PERMITED folder no anti-virus..(temporarily disabled)..then ADD what ever

                          While you're at it, check your DNS settings, if you dont have DNS settings on the Computer and are using Computer Names, you might have issues getting to the PCs

                            Comment

                            • bsm2
                              IT Manager

                              25,000+ Posts
                              • Feb 2008
                              • 29401
                              #8
                              Re: Scanner File Utility

                              what model kyocera are you trying to connect? newer models us it via ftp

                                Comment

                                • faihasan
                                  #9
                                  Re: Scanner File Utility

                                  Originally posted by DONBROWE
                                  I have created exceptions in my firewall and anti-virus. I have disabled my firewall and anti-virus.
                                  I have others with windows7 1-32bit, 1-64bit. They used to connect and now cannot. I can connect to a PC with XP every time.
                                  Hi, here is the problem. If its a norton antivirus you have, you have your problem right there. To bypass it, you have to create exception for norton antivirus, giving it the application name Scanner File Utility, or allow the location of the file, its normally
                                  "C:\Program Files\Kyocera\FileUtility\NsCatCom.exe"

                                  For windows 7, you can go to Windows firewall and make the exception. Also make sure the serial number on the scan file utility and in the address book in your machine is same.

                                  One more thing, if the windows 7 PC has multiple user account on that computer, you must enter the username and password on the username password field for the Address Contact book.

                                    Comment

                                    • eddie110171
                                      Service Manager

                                      100+ Posts
                                      • May 2012
                                      • 133
                                      #10
                                      Re: Scanner File Utility

                                      You have to enable file and print sharing in the Windows firewall. Also make sure it is enable for the correct type of network (Home, Work, or Pulic).

                                      Also 4.11 is the version recommended for windows 7, 3.27 is recommended for XP.

                                        Comment

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