General Scan to Email Problem.

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  • Keymaster
    Technician
    • Feb 2011
    • 15
    #1

    General Scan to Email Problem.

    Hi

    I have a client they have quite a few Kyocera Machines (TaskAlfa 3500, TaskAlfa 3050ci, TaskAlfa 420i, KM-2560, FS-1128 MFP) and all of the machines give the same problem. The machines are all on the network and have the necessary rights on the network. The client uses scan to E-mail to scan their documents.

    When you scan something all the machines gives error code 2202, but when they open the e-mail the document was sent.

    We have no idea what the problem could be, we've checked all the settings on all of the machines and all of then are still correct. The scanning worked 100% for a year and started doing this about 2 weeks ago.

    Can anyone help me please.

    Thanks in advance
    Tags: 3050ci
    • RRodgers
      Service Manager

      1,000+ Posts
      • Jun 2009
      • 1947
      #2
      Re: General Scan to Email Problem.

      They all started doing it recently? I'd check the time on the email server, also check the time on the machines.
      Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

        Comment

        • Keymaster
          Technician
          • Feb 2011
          • 15
          #3
          Re: General Scan to Email Problem.

          Thanks I will check that.

            Comment

            • TheOwl
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2008
              • 1732
              #4
              Re: General Scan to Email Problem.

              If the time doesn't solve your issue, let us know what sort of mail server that you customer is using. I have a few pointers if they are using Exchange.
              Please don't ask me for firmware or service manuals as refusal often offends.

                Comment

                • Keymaster
                  Technician
                  • Feb 2011
                  • 15
                  #5
                  Re: General Scan to Email Problem.

                  Hi

                  I've checked the time on the server and they correspond with the time on the MFP's.

                  The client is using an exchange server with a MIME Cast, but they have relay's so that the machines does not
                  go through the MIME Cast. The client's exchange server is in another town.

                  Thanx in advance

                    Comment

                    • TheOwl
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Nov 2008
                      • 1732
                      #6
                      Re: General Scan to Email Problem.

                      What version of Exchange?

                      2003?

                      2007?

                      2010?
                      Please don't ask me for firmware or service manuals as refusal often offends.

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3944
                          #7
                          Re: General Scan to Email Problem.

                          Change in the domain name or DNS?

                          I had that happen at a large account a few years ago; all Canon machines at the time. IT blamed us, but, as usual, never told us that they made a few changes.

                          Just as a test, try the IP address in the SMTP settings instead of the server name.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • mbennett
                              Junior Member
                              • May 2012
                              • 5
                              #8
                              Re: General Scan to Email Problem.

                              Make sure mail server name and port are correct. Most 2202 errors are from bad DNS setting. Try using 8.8.8.8 (Google) for DNS instead of customers DNS.

                                Comment

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