Fsc 5020/5030n top cover open error message

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  • n25an
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1030

    #1

    Fsc 5020/5030n top cover open error message

    if you open the top cover then close it... you get an error message saying top cover open or close top cover... not sure but you get the idea... I did some research and found its either one of the two sensors are bad or an arm on one of the sensors needs to be bent out further so it triggers sooner. Has anyone had a similar situation and did they try anything different...???
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too
  • HenryT2
    Senior Tech

    500+ Posts
    • Apr 2010
    • 962

    #2
    Re: Fsc 5020/5030n top cover open error message

    It's been a while ... so I could be wrong .
    I think this model had a top cover switch on the right side that was very sensitive. The actuator would just slip past the stem on the switch. You may need to wedge the switch so that the actuator meets it squarely.
    Good luck .
    "The Serenity Prayer" . . .
    God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

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    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838

      #3
      Re: Fsc 5020/5030n top cover open error message

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      Paul@justmanuals.com

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      • n25an
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2008
        • 1030

        #4
        Re: Fsc 5020/5030n top cover open error message

        Originally posted by HenryT2
        It's been a while ... so I could be wrong .
        I think this model had a top cover switch on the right side that was very sensitive. The actuator would just slip past the stem on the switch. You may need to wedge the switch so that the actuator meets it squarely.
        Good luck .
        heading back there tomorrow... thanks for the heads up...
        Sad To Say I Don't Have a Life
        I do this stuff on the weekends too

        Comment

        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514

          #5
          Re: Fsc 5020/5030n top cover open error message

          Check the customer has the toner cartridges in correctly.
          This models top cover has a cam lock that hinges at the back right hand side ,check that the top cover is fully open before inserting toner cartridges. I've had customers break the cam hinge and the toner cartridges sit proud in their slots and prevent the top cover from closing.
          Inauguration to the "AI cancel-culture" fraternity 1997...
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          • n25an
            Service Manager

            Site Contributor
            1,000+ Posts
            • Jul 2008
            • 1030

            #6
            Re: Fsc 5020/5030n top cover open error message

            Originally posted by NeoMatrix
            Check the customer has the toner cartridges in correctly.
            This models top cover has a cam lock that hinges at the back right hand side ,check that the top cover is fully open before inserting toner cartridges. I've had customers break the cam hinge and the toner cartridges sit proud in their slots and prevent the top cover from closing.
            thanks.... I will check...
            Sad To Say I Don't Have a Life
            I do this stuff on the weekends too

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