CS 300i - Internal finisher issue?

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  • b3p0
    Technician

    50+ Posts
    • Feb 2012
    • 60
    #1

    CS 300i - Internal finisher issue?

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    • Kidaver
      Ghoulscout

      500+ Posts
      • Apr 2011
      • 912
      #2
      Re: CS 300i - Internal finisher issue?

      Check the gears on the exit assembly. There was an older style unit and the gears on the plastic shafts would wallow out on the inside. The newer style unit has a metal plate there.
      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

        Comment

        • b3p0
          Technician

          50+ Posts
          • Feb 2012
          • 60
          #3
          Re: CS 300i - Internal finisher issue?

          Originally posted by Kidaver
          Check the gears on the exit assembly. There was an older style unit and the gears on the plastic shafts would wallow out on the inside. The newer style unit has a metal plate there.
          Interesting, I'll have to take a look. Thanks for the input.
          Unfortunately this machine is about 40 miles away.
          I called into support, they are telling me to reload the firmware, format the HDD then do defaults in command center "90% of the time it takes care of Logic issues". sounds like a cop-out to me.

            Comment

            • Kidaver
              Ghoulscout

              500+ Posts
              • Apr 2011
              • 912
              #4
              Re: CS 300i - Internal finisher issue?

              Never hurts to update firmware, formatting the HDD sounds a bit odd to me as I don't know how that would affect the paper jam issue you are having but hey crazier things have happened with goofy HDD's......as for the command center thing....what defaults in there would affect that at all?
              "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

                Comment

                • b3p0
                  Technician

                  50+ Posts
                  • Feb 2012
                  • 60
                  #5
                  Re: CS 300i - Internal finisher issue?

                  Just to follow up, I went back onsite. performed the Tech Support suggested tasks, first job out locked the machine up again, so that didnt do anything. Took the machine apart and took a look at the internal finisher, it does have a metal plate. I also checked to make sure nothing was bent or warped. The switchback fingers were a little warped, but by only maybe 0.25 mm. I reassembled the machine and ran 50 off the glass stacking jobs up in queue from each drawer without any issue.
                  I Had the customer send a duplicate batch of 6 jobs and bam, second job that was spooled locked the machine up. That pretty much pointed to a driver/network issue.
                  Took a closer look, there were 3 printer drivers setup for that machine, one for each color of paper. Driver for plain 8.5x11 was set up correctly, next 2 drivers were setup for default tray 2 colored paper, and tray 4 colored paper. I thought this was suspicious, checking the details of the driver showed it was printing full color. then i looked and saw their IT person had loaded the driver for the CS 300Ci.

                  Yea.
                  Had him DL the newest driver, loaded it and re-sent the same job, no issues at all.

                  Needless to say I've learned my lesson, check the print driver first and make sure some window licker didn't load the color driver for a BW machine.

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