FS-C5300 cassette tray lift issue

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  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129
    #1

    FS-C5300 cassette tray lift issue

    Cassette tray lift error code 1010. Found broken tooth on gear machine side that touches gear on tray. Went to replace it and found plastic shaft molded into the lift motor housing was also broke. I replaced the entire lift motor assembly. Now when the tray is lift and when it gets to the top I hear gears start popping. Doesn't matter if tray has 5 sheets in it or tray has lots of paper in it. I pull a tray from a nearby machine and it happens with both trays. I have to go back in the morning to start back at it again with diagnosing. I believe the lift motor assembly it installed correctly. I found no difference between this printer and another nearby. Only thing I can think of is the lift limit sensor which is on the Engine PWB but I want to see if anyone has something else to chime in on.

    Sent from my Galaxy Nexus using Tapatalk 2
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    • HenryT2
      Senior Tech

      500+ Posts
      • Apr 2010
      • 962
      #2
      Re: FS-C5300 cassette tray lift issue

      Check the paper empty actuator . If it is out of adjustment ( I have seen them twisted a little bit too ) the lift motor may not be getting a STOP signal ...

      Good Luck ... let us know what you find ....
      "The Serenity Prayer" . . .
      God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

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        • wseyller
          Service Manager

          1,000+ Posts
          • Sep 2012
          • 1129
          #3
          I created a support ticket with kyocera. They seem to also think that sensor. I cleaned it out no luck. Actuator seems OK. Unfortunately there is no sensor check in menu. I have to replace the engine board that the sensor is attached to. Printer is located in the dusty factory.

          Sent from my Galaxy Nexus using Tapatalk 2

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            • wseyller
              Service Manager

              1,000+ Posts
              • Sep 2012
              • 1129
              #4
              Replaced engine board. No help. Call support and they had me upgrade firmware then ask me to replace main board. None of that help. Tray had been replace. Support has no other suggestions. Last I heard they are sending a replacement printer.

              Sent from my Galaxy Nexus using Tapatalk 2

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