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Sorry for the late reply, but had to contact tech that was working on machine. Our problem turned out to be jam 4401. Duplex sensor 1, the duplex motor 1 had shorted took out relay pcb. This was a new machine out of the box. Both sensors are easy to replace. Dup 1 sensor is accessed from top. Dup 2 sensor is accessed by removing cover for junction pcb then removing the transfer roller assy. You should check them with simulation . Their is a tech bulletin where you can get a harness that allows you to keep side unit open to troubleshoot. Thanks
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