cs255c scan to email and ftp error

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  • cbs
    Technician

    50+ Posts
    • Apr 2011
    • 86

    #1

    cs255c scan to email and ftp error

  • RollingROARANDA
    Technician
    • Nov 2012
    • 72

    #2
    Re: cs255c scan to email and ftp error

    Host name not found eh? After plugging in DNS info, did you reboot the copier? Also, are you sure it's good DNS info? Some times, if it doesn't resolve quick enough for the Kyocera, it'll give you that, in which case, I plug in the Default Gateway as the primary DNS.. Also, do you mean CS 2550ci or 255c? I'm not sure 255c is good with 587 and TLS support...

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    • cbs
      Technician

      50+ Posts
      • Apr 2011
      • 86

      #3
      Re: cs255c scan to email and ftp error

      Customer's firewall was locking up causing some devices not to pass traffic. IT staff denied it as possible but became quite silent 2 minutes after reboot

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