Machine has about 750k pages. At a school with about 15 teachers using it.
Apparently, all of the teachers have been having this problem recently,
but at no point have any of my techs been able to duplicate the issue, however,
the event log verifies their claim. Had about 30 Jam05's in the last 2,500 pages.
They claim that it will pass one page through, register a jam in the finisher,
they'll open and close the finisher door (without removing any paper),
and then the machine will pass another sheet through, and do the same thing.
By the time we get out there, it's working fine. Manual just says
"Secondary paper feed does not start within time of arrival of paper at the registration section"
Anyone seen this code before, or had any success stopping it?
One of my guys passed 400 pages through yesterday, from both trays, simplex, and duplex.
Apparently, all of the teachers have been having this problem recently,
but at no point have any of my techs been able to duplicate the issue, however,
the event log verifies their claim. Had about 30 Jam05's in the last 2,500 pages.
They claim that it will pass one page through, register a jam in the finisher,
they'll open and close the finisher door (without removing any paper),
and then the machine will pass another sheet through, and do the same thing.
By the time we get out there, it's working fine. Manual just says
"Secondary paper feed does not start within time of arrival of paper at the registration section"
Anyone seen this code before, or had any success stopping it?
One of my guys passed 400 pages through yesterday, from both trays, simplex, and duplex.
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