Kyocera mita 4850 scan tool plot back issue.

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  • vedder
    Trusted Tech

    100+ Posts
    • Jan 2009
    • 131

    #1

    Kyocera mita 4850 scan tool plot back issue.

    Morning all,

    We have a KM 4850 at a customers, they are running on windows 7,it can print fine from autocad/pdf. We installed scantool, scans fine, displays fine on screen, but when we use the plot back feature, nothing happens. When we browse to the machine through the IP address it displays a failed print. We save the scan as a TIFF and print through windows, we get a blank sheet (we also printed the document to a photocopier in the office, and that was also blank). We couldn`t see any obvious settings that would solve this problem and wondered if anyone out there had any thoughts, any ideas appreciated.

    Cheers
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