End of service machine hard drive

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  • T_foot2
    Technician
    • Nov 2011
    • 22
    #1

    [Misc] End of service machine hard drive

    What are others doing with the hard drives on end of service machines as far as verifying the hard drives has been formatted/wiped clean for your customer. Wish there were a program on machine to do this and print out a report showing it had been done. Or am I missing it?

    Thanks Terry
    Tags: end of lease or service, hard drive
    • Josh93
      Technician
      • Jul 2014
      • 47
      #2
      Re: End of service machine hard drive

      We use a program called Destroy, it destroys the binary code on the HD by re-writing it several times, its the most effective way to remove data, and the most secure. Takes a while though.. I believe there are a few similar programs out their. Formatting drives will only clear the file structure, and leaves the data until it is written over, so avoid formatting if you really want to wipe something

      That or burn them.

        Comment

        • qbert69
          Service Manager

          1,000+ Posts
          • Mar 2013
          • 1152
          #3
          Re: End of service machine hard drive

          If you have access to an Apple Computer, you have a choice of the following options whilst formatting:

          ...click thumbnail to view!

          security_erase_level.jpg

          Last edited by qbert69; 09-15-2014, 02:41 PM. Reason: click thumbnail to view!
          REACH FOR THE STARS!!!
          Konica Minolta Planetariums!
          https://www.konicaminolta.com/planet...gma/index.html

            Comment

            • Kyo fan
              Trusted Tech

              250+ Posts
              • Dec 2013
              • 368
              #4
              Re: End of service machine hard drive

              On newer machines (Ta 2550ci and up) you can do it from System menu > data security > data sanitization > hard drive formatting. It's permanent and irreversible process that takes about 8 hours to complete, and once it starts it cannot be canceled.

                Comment

                • qbert69
                  Service Manager

                  1,000+ Posts
                  • Mar 2013
                  • 1152
                  #5
                  Re: End of service machine hard drive

                  Originally posted by Kyo fan
                  On newer machines (Ta 2550ci and up) you can do it from System menu > data security > data sanitization > hard drive formatting. It's permanent and irreversible process that takes about 8 hours to complete, and once it starts it cannot be canceled.
                  ...unless the machine gets inadvertently shut down!....then when restarted, it will pick up where it left off whilst formatting/sanitizing!


                  REACH FOR THE STARS!!!
                  Konica Minolta Planetariums!
                  https://www.konicaminolta.com/planet...gma/index.html

                    Comment

                    • T_foot2
                      Technician
                      • Nov 2011
                      • 22
                      #6
                      Re: End of service machine hard drive

                      I know about sanitization mode. Would like to be able to print off report showing it had been done with machine serial # on it too.
                      I've had a few ask for something like that.

                        Comment

                        • walterman
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • May 2013
                          • 196
                          #7
                          Re: End of service machine hard drive

                          How about removing the HDD and just giving it to the customer to destroy themselves on the spot before removing the mfp?

                            Comment

                            • tonerleak
                              Technician

                              50+ Posts
                              • Mar 2012
                              • 67
                              #8
                              Re: End of service machine hard drive

                              We charge a flat rate to remove hard drives and hand them over to the client so that they are responsible for their data.

                                Comment

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