For anyone out there setting up Kyocera Machines with HyPas DMS Link, I have this "note-to-self" post to tell everyone.
This can be a huge "time waster", so to avoid wasting time, here's the issue:
-DMS Link installed on server and on MFP.
-DMS Link on MFP can see the server, the workflows and can browse the file structure on the server.
BUT!
-Right before the Document Processor lifts the document to feed and scan you get the error message!:
"Unable to scan or an error occurred during scanning."
...and the DMS Link scan FAILS!
What you will have to do:
-Save your address book off the MFP.
-Do a HDD data sanitize, under the System/Network -->Data Security -->Data Sanitization.
-It will take 4+ hours to "Data Sanitize"
-When done, Reload your Address book and DMS Link HyPas App.
-DONE!--your job will have taken several hours to complete instead of several days!
-PS--KM Net Viewer is your friend. You can copy and save from the same machine or another machine the address book or any other settings you need to fix in the machine you are working on!
This can be a huge "time waster", so to avoid wasting time, here's the issue:
-DMS Link installed on server and on MFP.
-DMS Link on MFP can see the server, the workflows and can browse the file structure on the server.
BUT!
-Right before the Document Processor lifts the document to feed and scan you get the error message!:
"Unable to scan or an error occurred during scanning."
...and the DMS Link scan FAILS!
What you will have to do:
-Save your address book off the MFP.
-Do a HDD data sanitize, under the System/Network -->Data Security -->Data Sanitization.
-It will take 4+ hours to "Data Sanitize"
-When done, Reload your Address book and DMS Link HyPas App.
-DONE!--your job will have taken several hours to complete instead of several days!
-PS--KM Net Viewer is your friend. You can copy and save from the same machine or another machine the address book or any other settings you need to fix in the machine you are working on!
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