Kyocera FS-C5350DN Call Service 6400: 0013804

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  • tibbs
    Trusted Tech

    100+ Posts
    • Aug 2008
    • 223
    #1

    Kyocera FS-C5350DN Call Service 6400: 0013804

    Hi, am not a Kyocera tech and we have none close by, but I have customer with a FS-C5350DN with an error code that says Call service :
    6400: 0013804. any assistance will be much appreciated.

    Thanks
    Tags: None
    • darry1322
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2010
      • 817
      #2
      Re: Kyocera FS-C5350DN Call Service 6400: 0013804

      Originally posted by tibbs
      Hi, am not a Kyocera tech and we have none close by, but I have customer with a FS-C5350DN with an error code that says Call service :
      6400: 0013804. any assistance will be much appreciated.

      Thanks
      The 6400 part of the code indicates a zero cross error which points toward the power supply.
      Most of these I have dealt with on copiers were resettable in service mode.
      I see no service mode setting for that in the printer manual.

      Try to unplug the printer and then see if it resets after being plugged back into the outlet.

      The 0013804 part is the page count.

        Comment

        • copymech
          Trusted Tech

          100+ Posts
          • Sep 2011
          • 196
          #3
          Re: Kyocera FS-C5350DN Call Service 6400: 0013804

          10871087 enters service mode. 163 resets fuser errors. If code returns then replace fuser.

            Comment

            • darry1322
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2010
              • 817
              #4
              Re: Kyocera FS-C5350DN Call Service 6400: 0013804

              Originally posted by copymech
              10871087 enters service mode. 163 resets fuser errors. If code returns then replace fuser.
              C5350DN is a printer with no keypad.

                Comment

                • laitang
                  Senior Tech

                  500+ Posts
                  • Nov 2012
                  • 627
                  #5
                  Re: Kyocera FS-C5350DN Call Service 6400: 0013804

                  6400: Zero cross signal error
                  Detail: The zero cross signal does not reach the engine PWB for specified time.

                  Causes:
                  - Defective harness between power source PWB (YC103) and engine PWB (YC19), or improper connector insertion.

                  - Defective power source PWB.

                  Check procedures:
                  - Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
                  - Replace the power source PWB

                    Comment

                    • kjg
                      Trusted Tech

                      100+ Posts
                      • Mar 2009
                      • 111
                      #6
                      Re: Kyocera FS-C5350DN Call Service 6400: 0013804

                      It should be resettable as was mentioned by power cycling the machine. Check for equipment with high power draw on the same circuit as the printer such as a soda machine or a microwave. I see these codes all the time in the winter here because people will have a small space heater on the same plug as the printer. If the voltage on the neutral line is too large the machine will never get a good zero cross and thus throw the code.

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